Obivoice price changes.
ceg3:
Quote from: gthai on February 25, 2014, 01:32:15 pm
I have signed up with Obivoice for 1 year unlimited talk Feb 17th 2014; I got an email informing me that my account will be suspended because I am making over 2 hrs. phone call per day. I think it is misleading to tell people to sign up for unlimited plan and comes around to say you can not stay on the phone for too long. Just be careful.
This sounds a little squirrelly. If you got such a message I am certain beyond doubt that if you contact Ryan or Andrew they will have an explanation. Unlimited consumer is indeed unlimited, but they do monitor accounts to see if anyone is abusing it (meaning obviously using the account for business purposes). I am certain you would have to go way beyond two hours a day to be in any way in violation.
cluckercreek:
I agree, something is amiss with this. Obivoice is very responsive to any questions or inquirys.
simpleAnswers:
Quote from: gthai on February 25, 2014, 01:32:15 pm
I have signed up with Obivoice for 1 year unlimited talk Feb 17th 2014; I got an email informing me that my account will be suspended because I am making over 2 hrs. phone call per day. I think it is misleading to tell people to sign up for unlimited plan and comes around to say you can not stay on the phone for too long. Just be careful.
LOL...I don't see any surprise with that. They clearly state that unlimited is unlimited with limitations, and that this is a residential plan. I posted about this before.
You can see their fair use policy https://intelafone.desk.com/customer/portal/articles/1421644-fair-use-policy
Your use is categorized as a business user trying to abuse a residential plan. If you are racking up hours of calls daily, it is no longer residential usage category. Every plan I've seen that tout unlimited have fair use policies so there is nothing misleading about it. Regular cellphone and landline plans have had this for years, so I don't see what the surprise is that a voip service has it too.
dircom:
I don't see where it specifies how many minutes is too much.
CLTGreg:
Quote from: dircom on February 26, 2014, 07:28:15 am
I don't see where it specifies how many minutes is too much.
I can see if it's a lot of calls making up that two hours. That's more of a sign of being a business than residential. However, the non unlimited plan includes 2000 minutes. I would expect "unlimited" to be a measure beyond that and probably more than 1600 minutes more over a month.
The FTC needs to step in and put an end to the abuse of the word "unlimited". I blame Ring Central for this as they were the first ones I saw do it years ago.
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