Calls to my GV # always ring my cell, but rarely my Obi landline
Goffredo:
Hello,
I have two Obi 100's in two different locations. They are both set up to use a single Google Voice number as their SP1.
In Google Voice, I have my GV # forward to my cell phone, and to Google Chat.
When someone calls my GV number, my cell phone always rings. The phone connected to my Obi 100 sometimes rings - I'd say maybe 1/5th of the time. The rest of the time, I watch my cellphone helplessly as the caller (usually my boss) rings through to my voice mail. I don't answer since I don't get good cell coverage, which is precisely why I bought an OBi in the first place.
Is there some way I can diagnose this and fix this, so that the phones connected to my Obi 100 always ring when someone calls my GV number?
I have tried deleting and recreating the two Device Configurations on OBiTalk, but it doesn't seem to fix this.
MikeHObi:
You said you have two obi's in two different locations and they both have the same google voice configuraiton.
That right there will result in odd behaviors I believe. So when your cell rings neither of your two obi's is ringing, or just the one you want to ring isn't?
giqcass:
This problem occurs when more then 1 Obi1xx device connects to a single Google Voice account at a time. Only the newer 20x series Obi devices are able to overcome the problem. There are work arounds such as using a service like Callcentric in the middle or have one Obi forward the call to the other Obi. The problem does not seem to cause outgoing issues.
Goffredo:
Hi guys,
Thanks for your responses! Sounds like this is a known issue, and that i can only use a single OBi100 at a time.
1) Is there an easy way to "disable" one of my two OBi endpoints from the OBitalk dashboard? That way, if I'm at House #2, I can log into the dashboard and disable "House #1" endpoint. (the only option I see is to delete it)
2) Could you kindly forward me a reference on the 'forwarding' technique that you mentioned? That would be great if I can get that set up.
MikeHObi:
Quote from: Goffredo on January 29, 2014, 12:01:12 pm
2) Could you kindly forward me a reference on the 'forwarding' technique that you mentioned? That would be great if I can get that set up.
The simplest process would be to get a free phone number from Callcentric http://www.callcentric.com/dids/free_phone_number
This is a free New York City DID that you can then setup as a forwarding number in google voice.
the configure one of your obi's for this callcentric account. Thus when your google voice number is called it will ring both chat and callcentric. This will cause both obi's to ring.
I assume you know that google voice doesn't support 911. Callcentrics Free DID requires E911 if you are in the states or canada which costs around $1.50 per month.
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