3.0.1 (4303) Can No Longer Receive Calls
IrwinFamily:
I just updated my OBi 202 to the latest 4303 firmware and now I can not receive calls.
Everything looks fin on the ObiTalk portal. SP1 and SP2 are both registered with different extensions on CallCentric. The CallCentric Dashboard shows all extensions registered. I can place calls At first I would get either a busy signal or ring when calling my numbers from other phones. Now they direct straight to Voice Mail. CallCentric shows all the calls received, even before they were directing to VM. It's like something in the device changed where CallCentric can no longer ring or deliver to the device. My OBi 110 is also registered with a CallCentric extension, and it still works fine.
I saw previous posts with Static/DHCP troubles after upgrading, so I changed from Static to DHCP. The IP address of the device changed, but still could not receive calls. I switched back to my static address. That part works fine, but still no receive. I use this for work obviously, and am scheduled to be on the phones in the morning. HELP!
QBZappy:
@IrwinFamily
Not a solution, but until you figure this out you might need to use a softphone on your computer registered directly to your voip service provider. At least you can keep working.
DrJay:
I had the same problem after the update today. Here's how I fixed it:
1. Deleted CallCentric from SP1 on ObiTalk.com
2. Added CallCentric account back to SP1 on ObiTalk.com
3. Cycled power on the ObiHAI 202.
Not sure if steps 1 & 2 alone, step 3 alone or a combination of all three steps did the trick but everything is back to normal.
1. Calls to my Google Voice number still forward to the OBiHAI via my CallCentric account's native number
2. Outbound calls on SP1 go through CallCentric with the outbound CID spoofed as my GV number.
3. Calls to my CallCentric number - which no one knows but me. Well and GoogleVoice ;) - ring the phones connected to the OBiHAI.
carl:
will not work for me.
Mango:
RonR at DSLR suggests: Voice Services -> SPx Service -> X_EnforceRequestUserID : (unchecked)
Anyone who is having the problem, please test and report if this solves it.
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