3.0.1 (4303) Can No Longer Receive Calls
Obbi202:
I would really have appreciated an e-mail notification when you screw-up on firmware update like that....That's what I would call - taking care of your customers !!!! I did miss many important calls just because of you.....Thanks again for your good sens of business
giqcass:
Quote from: Obbi202 on March 02, 2014, 09:25:55 pm
I would really have appreciated an e-mail notification when you screw-up on firmware update like that....That's what I would call - taking care of your customers !!!! I did miss many important calls just because of you.....Thanks again for your good sens of business
Welcome to the forum. Please be aware most of us do not work for Obihai and Obihai rarely posts on this forum. Most of us are customers like you that enjoy helping others. If you have a serious issue that needs to be fixed you can open a support ticket. I agree with you this was a pretty big error that caused a lot of grief but all companies make mistakes occasionally when it comes to software updates. The feature they added to the last update was a highly requested feature. It's unfortunate that it caused so many people problems.
MikeHObi:
Quote from: giqcass on March 02, 2014, 10:10:58 pm
The feature they added to the last update was a highly requested feature. It's unfortunate that it caused so many people problems.
#1 - and it was so highly requested that it didn't work when it was released?
#2 - Where is the roadmap for the obi products and where would this feature indicate high requests?
#3 - Where are the release notes for the firmware version where they might even indicate a possible problem with a default configuration setting they enabled.
Do they yet have a updated firmware that actually works?
Mango:
So far, we have seen anecdotal reports of:
1) People who had problems after updating the firmware, and had to reset/reconfigure their device to make it work.
2) People who had problems, but had to disable the new feature, even though they use a compatible service provider.
3) People who had problems, and had to downgrade, because both 1) and 2) didn't work.
4) People who reported the new feature works properly.
This diverse array of behaviour is astonishing.
carl:
Quote from: Mango on March 03, 2014, 07:29:02 am
So far, we have seen anecdotal reports of:
1) People who had problems after updating the firmware, and had to reset/reconfigure their device to make it work.
2) People who had problems, but had to disable the new feature, even though they use a compatible service provider.
3) People who had problems, and had to downgrade, because both 1) and 2) didn't work.
4) People who reported the new feature works properly.
This diverse array of behaviour is astonishing.
There is an additional one: 5.Where Obihai had to make some undisclosed adjustment to the standard incoming call routing in order to make it work for incoming calls.
and a possible 6. that the device was fried after the upgrade beyond fix - something we will find out in less than 48 hours.
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