Anveo for ObiTalk (Approved Service Provider)
c3c3:
I have updated my post.
Anveo has updated "Contact Us" to remove the online chat (which was usually offline anyway) and the customer.support@anveo.com email address.
"Customer Support: Please login into your Anveo account and open a ticket from SUPPORT menu -> Submit Support Ticket"
AlanB:
I wonder if the e-mail response still works.
I bet they are getting tons of e-mails right now.
I notice they also added a "free ticket" category. I have one free one now.
c3c3:
Has anyone upgraded from Basic to Just Right? Don't know if that's allowed.
I emailed customer support early Sunday and have not heard anything back. AnveoRep has been absent in the past few days. I really don't want to use a "precious" ticket for a basic question like that.
AlanB:
It's kind of a shame that AnveoRep came and went so quickly. Hopefully just a few days off, but I don't have my hopes up.
Have you tried the following:
Sales Inquiries: +1(215)701-0680 option 1 , anveo.sales@anveo.com
It seems that your question could be qualified as a sales question even though you are an existing customer. After all, you want to consider "buying more".
AlanB:
Just a heads up that Anveo no longer seems to respond to the customer service e-mail. They do have a "Call Me" service, but I haven't tried it and wouldn't be too hopeful that it would work. Fortunately, I'm not having problems, but if you are thinking of signing up, you should be aware of the scarcity of customer service.
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