Anveo for ObiTalk (Approved Service Provider)
logicliker:
Does anybody have a link to a step by step guide for current home Obi-Google Voice users who want to keep Google Voice, but use the forwarding option with Anveo (without porting google voice #, just using the forwarding option, and customize the guide for those who already have Anveo on SP2 for e911 service).
lol wow -- this is going to be way too technical for 90% of the current Obi customers.
c3c3:
Quote from: logicliker on April 17, 2014, 06:38:59 pm
Does anybody have a link to a step by step guide for current home Obi-Google Voice users who want to keep Google Voice, but use the forwarding option with Anveo (without porting google voice #, just using the forwarding option, and customize the guide for those who already have Anveo on SP2 for e911 service).
If you want a regular monthly Anveo plan:
1. Order a new phone number.
2. Add your GV number as a custom caller ID and verify it.
3. Go to SIP Device Registration and select that number as the outbound caller ID.
If you want one of the annual Obi-Anveo plans:
1. Go to www.obitalk.com and delete Anveo on SP2.
2. Ask Anveo to move the current account to another email address so you can sign up a new account with the current email address, or simply sign up a new account with another email address. I don't know if Anveo has improved the process to convert an existing account automatically. Updated 5/12/2014: This step is no longer needed.
3. The sign-up process will ask you for the GV number and set it up as the outbound caller ID.
For both:
4. Change the GV setting to forward calls to the new Anveo number.
5. Go to www.obitalk.com and delete GV on SP1.
I would highly recommend porting instead of forwarding, but that's your choice.
logicliker:
Thank you sir, that's a GREAT post.
Cedarboy:
Experts:
I have subscribed to the $40 plan from Anveo and provisioned the OBI through OBItalk. The status is showing as registered but I am not able to make calls or receive calls. When I call the number I purchased through Anveo, it just rings and goes to voicemail. When I try to call out, it says "no service".
Any pointers on what to do? I have opened a support ticket with OBI but no one has responded yet. I don't want to tinker with the OBIExpert as it is supposed to be automatically provisioned when I go through the approved service providers link.
Thanks
MikePA:
Quote from: Cedarboy on April 23, 2014, 01:11:20 pm
Any pointers on what to do? I have opened a support ticket with OBI but no one has responded yet. I don't want to tinker with the OBIExpert as it is supposed to be automatically provisioned when I go through the approved service providers link.
I have Anveo as well.
In all the years I've had the OBI/GV combination, I've had to power cycle the OBI less than 5 times.
Since I've reset the OBI and installed Anveo, I've had to power cycle the OBI daily because the connection to Anveo drops, i.e., it shows as Not Connected on the Anveo dashboard.
I suggest checking the status of your connection on the Anveo dashboard.
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