URGENT - Help needed with DigitMap !
ianobi:
Sam,
This is normal OBi behaviour. Looking at the InboundCallRoute:
Voice Services -> OBiTALK Service -> InboundCallRoute:
{(290123456)>(Msp1):sp1},{(290123456):aa},{ph}
This rule {(290123456):aa} says if no digits, or digits that are not recognised, are received from the softphone number, then connect the call to the Auto Attendant.
If you have no need for the aa, then you could simply delete the rule and have:
Voice Services -> OBiTALK Service -> InboundCallRoute:
{(290123456)>(Msp1):sp1},{ph}
If you would like access to the aa, then you could set up a code such as:
Voice Services -> OBiTALK Service -> InboundCallRoute:
{(290123456)>(Msp1):sp1},{(290123456)>**0:aa},{ph}
This would allow access from the OBiON app to the aa by dialling **0 - same as from the phone connected to your OBi.
sidlog:
Hi again,
I did what you suggested, but still don't get what I need.
So again: I have Obi 100. SP! defined for outgoing calls. SP2 for incoming.
Here is my DigitMap rule:
Service Providers->ITSP Profile A General -> DigitMap (1xxxxxxxxxx|<1>[2-9]xxxxxxxxx|0033[1-57-9]xxxxxxxx)
In other words I would like to allow phone calls only to country 33 to numbers start with 1 to 5 and 7 to 9. phones).
Voice Services -> OBiTALK Service -> InboundCallRoute:
{(290123456)>(Msp1):sp1},{ph}
When I dial a number from my phone (not from ObiOn) - everything works great: when I call to other country rather than to code 33, call dropped. When I call to 31 to numbers start 1-5 and 7-9 all is good and when to numbers start with 6 - call drops. GREAT.
BUT !!! when I use Obion, ALL PHONE CALLS I MAKE are transferred to my SP2 (phone at home)!!!
Please let me know how to resolve this.
Thank you !
What happens now, is that when I dial to a number such as
ianobi:
Sam,
Looking at this:
Voice Services -> OBiTALK Service -> InboundCallRoute:
{(290123456)>(Msp1):sp1},{ph}
Are you sure that you have replaced 290123456 with your actual softphone number? Calls coming in from any other OBi CallerID will ring your phone.
You can check in Status > Call History to see if the OBi CallerID of the incoming call from OBiON matches the number you have in place of 290123456.
Status > Call History is only available by accessing your OBi local web page, not via the OBiTALK portal.
A call not matching the first rule {(290123456)>(Msp1):sp1} will by default be picked up by the second rule {ph}. To make "not allowed" calls drop to nowhere try this:
Voice Services -> OBiTALK Service -> InboundCallRoute:
{(290123456)>(Msp1):sp1},{(290123456)>(xx.):},{ph}
Any call matching Msp1 will be routed to sp1, other calls from your softphone number will be rejected.
sidlog:
Clear. I tried it and looks like the latest rule you provided works. Will also test it more tomorrow.
One more question not related to this topic - how do I remove accounts from my circle of trust ? I mean - I tried to press the "remove' button, but nothing happens...
Any suggestions ?
Thanks,
Sam
ianobi:
As far as I know you need to click on the account to remove then click on the remove button. To be honest, I never use the "Circle of Trust" or "Trusted Callers" functions. What both functions do is change various InboundCallRoutes and I would rather change these myself directly.
Let me know how you get on testing tomorrow. It's getting late in my time zone here, so I may put my feet up now and have a glass of something :)
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