Ported out of GV to Vestalink and experiencing major problems
MikeHObi:
When people call using a regular phone line or voip line (not a google voice line) where does their call end up? My guess is it ends up at Vestalink.
Google has a problem in their system when they release numbers. They actually release the number but they have systems which have nothing to do with the phone number but everything to do with your account that do not get properly updated. This causes Google Voice calls to get routed to your Google Voice account when they should be getting routed out of the system.
That is a Google problem, not a phone system problem nor the porting carriers problem. It is purely the type of screwed up mess that google can create when dealing with the real world.
cluckercreek:
Vestalink didn't have any problem porting my GV number in. Look around on the net and you'll see that Google has and is, experiencing delays and refusals to port some numbers. Ryan has been nothing but professional with me on any questions and went above and beyond on a problem with MWI. It turned out the problem was with my Uniden phone and now that works.
SteveInWA:
Holysmoke:
Porting numbers from one landline service provider to another (which is what you are doing) can take a week or more to fully complete, including cleanup at the old carrier, and broadcasting and propagation of your call routing information at the new carrier. It's just the way the process works, and it's not necessarily anyone's "fault".
There are some persistent problems with Google Voice retaining numbers in its carrier database after a port out. It has to do with problems somewhere in the way the carriers (fail to) notify each other of porting status. Most of the GV porting system is automated. Sometimes, it takes manual intervention to clean it out, but usually, it just takes some waiting time, as has been pointed out in this thread.
You said you posted on the Google Voice Forum. If you provide a link to your post, I will look into it for you over there.
Lavarock7:
As an aside, I had service with a local VOIP provider and ported away. When the port showed up at the new provider, the phone rang at both providers. I modified my adapter to the new service and never looked back. Well, almost never looked back...
Weeks later (or was it months later) I plugged in an old adapter I had and it turns out it was still configured with the old VOIP company. It still had a dial tone and when I made an outbound call to my cell phone, the caller ID showed it was still an active account. I have not checked lately but that old VOIP account may STILL be useable. Who knows what happens if there is actually time allocated to calls. Maybe they would try to bill me.
Yet moving further aside, I had local POTS service here, but cancelled it when I got VOIP. I disconnected most of the house but there was still a home run to a phone downstairs in an area I rarely used. I plugged a phone into it one day, got a dialtone and dialed upstairs. When I looked at the caller ID it showed someone elses number and name. Turns out the phone company reused the wires but never disconnected them from my house, thus I could have listened into the neighbors calls If I wanted. It has been 4 years, but I'll bet that line is still active! People wonder why there is noise on their POTS line when it may be miles of extra wire paralleled to their line.
Holysmoke:
Quote from: SteveInWA on March 22, 2014, 08:12:04 pm
Holysmoke:
Porting numbers from one landline service provider to another (which is what you are doing) can take a week or more to fully complete, including cleanup at the old carrier, and broadcasting and propagation of your call routing information at the new carrier. It's just the way the process works, and it's not necessarily anyone's "fault".
There are some persistent problems with Google Voice retaining numbers in its carrier database after a port out. It has to do with problems somewhere in the way the carriers (fail to) notify each other of porting status. Most of the GV porting system is automated. Sometimes, it takes manual intervention to clean it out, but usually, it just takes some waiting time, as has been pointed out in this thread.
You said you posted on the Google Voice Forum. If you provide a link to your post, I will look into it for you over there.
thanks for the help, I PM'd the link. I ported the number on March 13
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