Anveo - ring once then voicemail problem anyone?
Terry:
This may not be an Anveo problem exactly. I am trying to forward Google Voice to my Anveo BasicPlus number (SP2). It works fine infrequently, but it usually rings once then goes to GVoice voicemail. If I answer during the first ring, the call connects fine. (I try to do this so I don't miss calls, so I haven't been able to do exhaustive testing.)
Here's what I've found:
I've changed the Call Flow settings for SIP so Anveo is supposed to ring for 2 minutes. No change in its behavior. Still disconnects after one ring much of the time. Caller gets Google Voice's voicemail.
If I stop GVoice fowarding to Anveo and forward instead to a free Callcentric inbound number (SP1), Google Voice forwarding works fine. So Callcentric is doing something that Anveo is not (or vice versa).
Many of the calls forwarded via Google Voice are doubled. That is, both the Callcentric and Anveo call history report show two inbound calls at the same time from one forwarded Google Voice call. One hypothesis I'm working with is that Callcentric on the Obi is able to latch on to one of the calls and ignore the other, while the Anveo on the Obi is getting confused. I'm not sure this is the real problem, just something I've noticed and/or hypothesized about.
I tried removing all the other phone numbers and Google Talk from the Google Voice settings. No change. I thought I'd remove the Anveo number and put it back, but it won't let me remove the last one.
I've tried calling the Anveo inbound number directly. That seems to work better (I haven't been able to do exhaustive testing from another phone, and my callers don't know that number.) If that works but forwarding from Google Voice doesn't, Anveo/Obi are going to say "it's a Google Voice problem" even though Callcentric handles the forwarded calls without a problem.
Anyone else having this problem or one like it?
Anyone have suggestions for how to troubleshoot? Settings to change in Google Voice? Debug logging I can turn on in G Voice to see if they are actually sending two calls and why? Ways to identify what Anveo is doing differently from Callcentric?
So far the outbound calling on Anveo has been good. Directing the inbound calls through Callcentric works well and doesn't cost anything, so I'm not out any money. Other uses at home don't need to do anything differently.
The main issue, besides not being able to use all the features I'm paying for, is that I could be paying slightly less (I think, the web page has stopped showing number of outbound minutes) for an Anveo Basic Plan without inbound calling (versus the BasicPlus I have), that would give me Basic Support (four incidents before having to pay?) and more flexibility on number of users, Sip URI controls, etc.
So the main thing I'm looking for is troubleshooting options for getting Anveo to accept the forwarded Google Voice calls as well as Callcentric does. Other comments welcome too, as long as we don't stray too far from that question.
MikeHObi:
Quote from: Terry on March 16, 2014, 09:59:31 am
This may not be an Anveo problem exactly. I am trying to forward Google Voice to my Anveo BasicPlus number (SP2). It works fine infrequently, but it usually rings once then goes to GVoice voicemail. If I answer during the first ring, the call connects fine. (I try to do this so I don't miss calls, so I haven't been able to do exhaustive testing.)
...
If I stop GVoice fowarding to Anveo and forward instead to a free Callcentric inbound number (SP1), Google Voice forwarding works fine. So Callcentric is doing something that Anveo is not (or vice versa).
...
Many of the calls forwarded via Google Voice are doubled. That is, both the Callcentric and Anveo call history report show two inbound calls at the same time from one forwarded Google Voice call.
...
but forwarding from Google Voice doesn't, Anveo/Obi are going to say "it's a Google Voice problem" even though Callcentric handles the forwarded calls without a problem.
Anyone else having this problem or one like it?
Unfortunately you are getting exactly what you are paying for, which is nothing. You don't pay for Google voice and they are giving exactly what you and many of us pay for, unreliable phone service.
You are lucky in that you seem to have a Callcentric DID that works and the Anveo one is not working. I have both an Anveo DID and a Callcentric DID that experience problems.
At issue is the Call termination providers that Google is using to terminate calls to your Anveo DID. If this was an IP network problem I'd say that they have a bad route. But whatever it is, the problem ends up being improperly completed calls to Anveo or Callcentric or randomly other providers. Either the call completion takes too long so that google voice mail picks up the call shortly after or before it can ring on your number. Or it messes up CID.
These problems have been occurring since about November of 2013 and google has yet to acknowledge that they have an issue. I know Callcentric has done all that they can to resolve it. I haven't followed up with Anveo. You might try asking Anveo for a different DID for your account, maybe from a different CLEC and see if you get lucky on the DID lottery.
NotAPhoneGuy:
Quote from: Terry on March 16, 2014, 09:59:31 am
This may not be an Anveo problem exactly. I am trying to forward Google Voice to my Anveo BasicPlus number (SP2). It works fine infrequently, but it usually rings once then goes to GVoice voicemail. If I answer during the first ring, the call connects fine. (I try to do this so I don't miss calls, so I haven't been able to do exhaustive testing.)
Here's what I've found:
I've changed the Call Flow settings for SIP so Anveo is supposed to ring for 2 minutes. No change in its behavior. Still disconnects after one ring much of the time. Caller gets Google Voice's voicemail.
If I stop GVoice fowarding to Anveo and forward instead to a free Callcentric inbound number (SP1), Google Voice forwarding works fine. So Callcentric is doing something that Anveo is not (or vice versa).
Many of the calls forwarded via Google Voice are doubled. That is, both the Callcentric and Anveo call history report show two inbound calls at the same time from one forwarded Google Voice call. One hypothesis I'm working with is that Callcentric on the Obi is able to latch on to one of the calls and ignore the other, while the Anveo on the Obi is getting confused. I'm not sure this is the real problem, just something I've noticed and/or hypothesized about.
I tried removing all the other phone numbers and Google Talk from the Google Voice settings. No change. I thought I'd remove the Anveo number and put it back, but it won't let me remove the last one.
I've tried calling the Anveo inbound number directly. That seems to work better (I haven't been able to do exhaustive testing from another phone, and my callers don't know that number.) If that works but forwarding from Google Voice doesn't, Anveo/Obi are going to say "it's a Google Voice problem" even though Callcentric handles the forwarded calls without a problem.
Anyone else having this problem or one like it?
Anyone have suggestions for how to troubleshoot? Settings to change in Google Voice? Debug logging I can turn on in G Voice to see if they are actually sending two calls and why? Ways to identify what Anveo is doing differently from Callcentric?
So far the outbound calling on Anveo has been good. Directing the inbound calls through Callcentric works well and doesn't cost anything, so I'm not out any money. Other uses at home don't need to do anything differently.
The main issue, besides not being able to use all the features I'm paying for, is that I could be paying slightly less (I think, the web page has stopped showing number of outbound minutes) for an Anveo Basic Plan without inbound calling (versus the BasicPlus I have), that would give me Basic Support (four incidents before having to pay?) and more flexibility on number of users, Sip URI controls, etc.
So the main thing I'm looking for is troubleshooting options for getting Anveo to accept the forwarded Google Voice calls as well as Callcentric does. Other comments welcome too, as long as we don't stray too far from that question.
I am having the exact same issue. Have you been able to resolve it?
c3c3:
Quote from: NotAPhoneGuy on April 21, 2014, 06:13:45 am
I am having the exact same issue. Have you been able to resolve it?
Remove GV out of the loop if you want a more reliable phone service.
NotAPhoneGuy:
Quote from: c3c3 on April 21, 2014, 11:25:58 pm
Quote from: NotAPhoneGuy on April 21, 2014, 06:13:45 am
I am having the exact same issue. Have you been able to resolve it?
Remove GV out of the loop if you want a more reliable phone service.
After a bit more research, I came to the same conclusion and I've started the porting process.
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