Anveo + custom callerID configuration
Marty.ba.calif.usa:
Quote from: AlanB on March 19, 2014, 06:21:04 pm
Quote from: Marty.ba.calif.usa on March 19, 2014, 04:39:46 pm
Still, Anveo makes it look like I can enter a list of names and callerIDs, as long as the callerID gets verified by them.
I think that's just a list of Caller ID numbers, with the Name being just for your reference.
You might be right about that; it actually might make sense, although it would be nice if it used ther name.
Or, lacking that, it would be nice if the outgoing name was configurable at all. I'm also trying out voip.ms, and they use the name from my OBi device, making it easy to change without even going to their website.
AlanB:
Quote from: Marty.ba.calif.usa on March 19, 2014, 07:33:50 pm
You might be right about that; it actually might make sense, although it would be nice if it used ther name.
Or, lacking that, it would be nice if the outgoing name was configurable at all.
Marty,
I thought I read in another post that you have the Personal Unlimited plan. You can configure your outgoing caller ID name on that plan I thought.
It's under "Manage Phone Numbers"..."Edit" desired phone number..."Caller ID" tab.
Marty.ba.calif.usa:
Yes, thanks. I had actually forgotten about that, but I had originally set up a name there, but it has not been used, so far. It seems like CallerID Name is so confusing that I don't even know if it matters. For one thing, I just learned today that cell phones don't show the name at all if it's not in the contacts, only the name in the contacts for the phone is shown.
As far as the custom callerIDs, that only chooses the number, not the name. The name is apparently just an identifier for the entry.
Marty.ba.calif.usa:
Well, if anyone is interested, I've learned a lot about Anveo, and how this feature works in particular.
First of all, my problems were due to the OBi DigitMap for for "Service Providers ITSP profile for Anveo. The original setting (don't know where it came from) which I posted in my first post blocked a lot of required information. Evidently, OBi needs to know when a number is complete to send it, so it was sending it early, and telling Anveo to use CallerID 01, quickdial entry 1 if I sent *011, or quickdial entry 2 for *012, etc. With no quickdial entries, it gave a busy signal. This feature might be useful to some, but not really to me.
Changing the DigitMap to "(*xx.|1xxxxxxxxxx|<1925>[2-9]xxxxxx|<1>[2-9]xxxxxxxxx|011xx.|xx.|(Mipd)|[^*]@@.)" fixed all the problems, although if I wanted to dial something like just *012, there will be a 10 second delay before OBi decides I'm done.
This custom callerID page only chooses the outgoing number, not the name. In fact, possibly in response to my confustion, they changed the "Name" column to "Title", to emphasize that the name entered is not a callerID name (CNAM), but just a label for the entry to identify it for future use.
The custom callerID is mostly useful for setting up address book entries, I think. For each person in the address book, you can enter a custom callerID number, and this is where the "Title" is useful. I have not confirmed whether this is automatically used when you dial out, but I would like to assume it is.
So, it was frustrating, but useful in that I learned a lot about the OBi configuration and the Anveo website and configuration. It's not so bad once you learn your way around, and their incoming IVR is very good. I was able to quickly set up a call flow where people not on my contact list need to press 1 to continue, or 2 to leave a message (actually any other key for now), and get disconnected if they don't do anything.
If they are on a blocked list, they get sent immediately to voicemail, or a different blacklist can give them a number disconnected message (or hang up/give busy signal). This is all really easy to do graphically once you get the hang of it.
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