Can you set Outgoing Caller ID with PowerPhone ?
Levander:
Quote from: Taoman on March 30, 2014, 11:55:20 pm
This was bothering me since I didn't want my CNAM to be displayed, only my number. Well it now appears that is what happens when you spoof your number. Only the number shows up, not your name.
If you do spoof your number on caller-ID, is there anyway to get your name to show up on caller-ID as well?
Taoman:
Quote from: Levander on March 31, 2014, 09:00:19 pm
If you do spoof your number on caller-ID, is there anyway to get your name to show up on caller-ID as well?
Not if the number is spoofed since PhonePower does not control that DID. They won't send out a CNAM for a DID they don't control.........the same as Vestalink.
If you are not spoofing, which means you are using PhonePower's DID as outgoing CID, your CNAM will be displayed on outgoing calls...........apparently whether you like it or not. You can block your outgoing CID but then it will display "anonymous caller."
majmskk:
Can confirm that PhonePower (at least the $34.99 plan) allows you to set your outgoing callerID at the time you setup your account, and it does work.
I contacted technical support today to change it to the correct number since I entered the wrong # during setup (I entered one of my numbers but not the right one). Interestingly, the callerID# I gave was not verified by PhonePower during setup, i.e., no call was made to the number to check if I owned it. Anyway the guy on tech support apparently is not aware of the Obi deal or setup and insisted that the caller ID must match the Phonepower number. I sent him a link to the Obi setup page so he could see for himself, but I could not stay on the chat long enough for him to do it.
I was hoping that the caller ID was configured in the Obi202 device itself so I can change it but so far have not found it. So I think it is configured by PhonePower...and wonder if, to fix it, I will have to re-buy another year's service and start over so I can enter the right # from the beginning.
KAura:
arggg.... per PP it is $5 cost to change it,
and not everyone in support is up on how
to do it, far as I can tell.
There is a 30 day refund period (check into
it), and if so you might want to cancel your
account and open a totally new one with a
different email address so as to not get
more confused.
Depends on if you have funds to float the
new purchase until funds are returned back
into your account for the cancellation.
It's your call what you choose to do...
I would think they should allow you at least
one screw-up on this without having to jump
hoops that seem to be more troublesome.
But, not all things that are apparent are
implemented unless they occur often enough.
KAura:
That's my ONLY drawback from using PhonePower!!
Honestly I love everything about the company,
especially the # of features available, and $0
charge for incoming minutes (not deducted).
Everybody else I know lets you spoof ANY # once
you have verified that it is yours via an automated
process. PP is the only company so far I know of
that doesn't allow you to spoof your own #.
It would be safer to cancel and start over, rather
than have to educate someone support how to do
it, and then check up on it to make sure it's done
right.
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