Can you set Outgoing Caller ID with PowerPhone ?
Taoman:
Quote from: majmskk on April 01, 2014, 05:38:11 pm
I sent him a link to the Obi setup page so he could see for himself, but I could not stay on the chat long enough for him to do it.
So I think it is configured by PhonePower...and wonder if, to fix it, I will have to re-buy another year's service and start over so I can enter the right # from the beginning.
You do realize there is no way that tech could view the Obi setup page unless the tech already had an Obitalk account? Also, I'm not sure what that would accomplish. Nowhere in the listed feature set for PhonePower (or Anveo, for that matter) does it say anything about outbound CNAM/CID being supported. I really think having the spoofed outgoing CID was a special hack available only to subscribers of the new Obi plans and that PhonePower technical support is completely unaware of this.
As mentioned, there is a 30-day money back guarantee for PhonePower. If you can't get PhonePower to change your outgoing CID I would just ask for a refund and close your account. I would then signup again with a different email address and start the signup process again with the correct outgoing CID.
Other than the outgoing CID issue I have been very impressed with PhonePower. For me anyway, the call quality and latency is vastly superior to Vestalink.
giqcass:
Quote from: majmskk on April 01, 2014, 05:38:11 pm
I was hoping that the caller ID was configured in the Obi202 device itself so I can change it but so far have not found it. So I think it is configured by PhonePower...and wonder if, to fix it, I will have to re-buy another year's service and start over so I can enter the right # from the beginning.
You can try checking one setting that I can think of.
Voice services
>>>>>>>>>>SPx Service
In the SIP Credentials part of the page look at the Sip URI setting to see if that contains anything. In most cases that would be blank but that could potentially be used to set outbound CID if the carrier supports that method.
majmskk:
Thanks giqcass, I tried the URI suggestion, no change.
KAura -- can you tell us whom to contact at PP to pay the $5 to get the outbound caller ID changed??? I am sure once the right person is contacted they can do it.
KAura:
You will need to call:
Billing at 888-607-6937
between 6am-5pm PST
and anybody there can help.
Malachi123:
Not sure what the problem here is. I signed up with PP through Obi's interface and one of the questions was if I wanted to spoof my GV number. I said yes. I also tested this and it works...
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