How does Obi Get MWI?

(1/3) > >>

thetoad30:
Can anyone tell me how the OBI is set up to get the message waiting indicator (stutter dial tone and light on phones)?

I am trying to set up an IP phone (Cisco SPA504G) to utilize the light and indicator, but I apparently don't have the proper settings because the light and stutter is either always on or always off.

Any help is greatly appreciated. I am using Vestalink as my provider. It is working properly on my OBI 202.

SteveInWA:
Your post is ambiguous.  You said "Any help is greatly appreciated. I am using Vestalink as my provider. It is working properly on my OBI 202."

Do you mean that Message waiting works with some analog phone plugged into your OBi 202, in other words, that the OBi + Vestalink will successfully enable the stutter tone and blinking light on the analog phone?  

If so, then do you mean that you are trying to separately configure the Cisco IP phone (register it, by itself, to Vestalink, and not through the OBi)?

OBi devices turn on MWI (stutter tone) and VMWI (blinking light) if you have the options enabled for the service provider(s) that are sending the signals.  The same would be true for your Cisco phone.

If it's a non-OBi question ("How do I enable MWI features on my Cisco IP Phone?"), then, according to the admin guide for that phone, (I viewed it here:  http://www.voipsupply.com/downloads/dl/file/id/5711/cisco_spa504g_administration_guide.pdf

You can configure the message waiting indicator (MWI) for separate extensions on
the phone. The MWI lights based on the presence of new voicemail messages in
the mailbox. However, if the indicator at the top of your Cisco SPA300 Series or
Cisco SPA500 Series IP Phone is not lighting when voice mail is left, or you are not
seeing message waiting notifications on your WIP310:
STEP 1 Log in to the configuration utility.
STEP 2 Click Admin Login and advanced.
STEP 3 Click the Ext <number> tab.
STEP 4 Under Call Feature Settings, in the Message Waiting field, choose yes.
STEP 5 Click Submit All Changes.

If you meant something else, then please supply more specific information.

thetoad30:
I am trying to configure my Cisco IP phone direct to Vestalink. My current OBI is configured direct to Vestalink as well, and the analog phone I am using is sensing the stutter tone and light.

I have read the manual for the phone. I cannot get it to work. When I select "yes" and turn on Message Waiting, it leaves the light on all the time and a stutter tone all the time. If I select no, it is always off.

I'm trying to determine how the OBI interprets, or gets, or subscribes to, the MWI of the VoIP provider. I have tried using a trace with PhonerLite direct into Vestalink, but it, too, cannot see the MWI.

I can only therefore suspect that perhaps there is something "built in" to the OBI that is automatically getting the MWI settings, and that I don't have those settings properly set up inside of my BYOD devices.

SteveInWA:
On the OBitalk portal, expert configuration mode, it's under Voice Service, SPx Service, in the Calling Features section, and the two values are MWIEnable and X_VMWIEnable.

SteveInWA:
There are also some MWI Subscribe settings under Service Providers, ITSPx SIP, but I have never needed to enable them.  Without some help from Cisco support (good luck), I don't know what else you could do to understand which of their settings corresponds to the OBi's settings.

Navigation

[0] Message Index

[#] Next page