Phone Power pergatory
lburgguy:
I signed up with Phone Power three days ago. Not working. I called tech and although they were very helpful they told me they'd get back to me. I called them on day three letting them know I now have a different router and have configured it according to their website. I am running the Linksys E2500. Tech guy was great but found no solution so I'm back to waiting for someone to come up with a fix. What the heck? Am I basically an unpaid beta tester?? BTW, Google Voice and Vestalink both worked. I can call into Obi to check the echo as well. Seems like it's on their end. Uggggg
Taoman:
I may be able to help as I recently signed up for Phone Power. How did you go about configuring your Obi for Phone Power? Did you sign up through the Obi portal and configure your Obi at that time? That is the way I did it and it would not work for me after completing the signup. I also called PP tech support and the tech worked on things for awhile but we could never get it working. So he had me delete the configuration and then configure things manually (or maybe there is a Phone Power setup wizard I used?) and then everything started working.
My suggestion:
Reset your Obi to factory defaults.
Delete your Obi from the Obitalk dashboard and then add it back in again
Start the configuration process again from Obitalk. Manually configure your settings using Generic Provider (or use the Phone Power setup wizard if there is one....I honestly can't remember) and see how that works for you.
Johnny:
Quote from: lburgguy on April 06, 2014, 12:39:37 pm
I signed up with Phone Power three days ago. Not working. I called tech and although they were very helpful they told me they'd get back to me. I called them on day three letting them know I now have a different router and have configured it according to their website. I am running the Linksys E2500. Tech guy was great but found no solution so I'm back to waiting for someone to come up with a fix. What the heck? Am I basically an unpaid beta tester?? BTW, Google Voice and Vestalink both worked. I can call into Obi to check the echo as well. Seems like it's on their end. Uggggg
Did you enable sip credentials in your PP account?
You need to use the info that appears there to configure your Obi.
I had similar issues as you until I enabled sip credentials and used that info. Once I did that, everything worked.
Good luck......
lburgguy:
I enabled SIP Credentials on PP site. Now what??? I hear you saying set it up manually, but how? Expert Mode? That is too intimidating to me.
lburgguy:
Okay, so this is where I'm at. I go to setup the generic server and get to this screen. I enter the data that I have typed in red. Does this look right??? Especially both proxy servers, inbound and outbound the same? Also, what about URI? Thanks!!
Service Provider Proxy Server sip.phonepower.com
Service Provider Proxy Server Port 5060
Outbound Proxy Server sip.phonepower.com
Outbound Proxy Server Port 5060
User Name My phone number
Password the password on the PP page
URI I have no idea if I need to fill this in, and with what??
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