ANVEO - Buyer Beware!
JH2011:
I foolishly signed up with Anveo.
Wasted a whole day but could not get it installed in my Obi box.
Their customer support email address bounced back - undelivered!
Phone calls said "Bye" as soon as you choose "Support"...
So finally, I go to Paypal and file a complaint.
Immediately, within one minute, I get an automated response from Anveo about how because of the Paypal complaint, they (Anveo) have now "deducted" (confiscated) my money from my account saying that I am somehow connected with "fraudulent activity" ?!?!
It seems they really don't like Paypal's resolution system... and prefer to call their customers activity "fraudulent"?!?!?
I didn't complete or receive a single phone call with Anveo... they took my money and never provided anything in return, except automated emails. I emailed Obi and they finally responded after a few hours but it was far too late for me...
Anveo is a horrible company.
After that experience, I signed up with a much more well known provider and got everything hooked up in exactly 5 minutes. Literally!
So there was absolutely nothing wrong with my Obi box!
The whole problem was Anveo's horrible installation system.
I REALLY, REALLY DON'T RECOMMEND ANVEO!
AlanB:
I've emailed Anveo customer support a few times and they have been very responsive. I've never gotten a bounce back. It would appear that you mistyped the email address or there was a temporary glitch and now it's their fault. I'm not saying they are perfect. I'm just honestly saying that what you describe doesn't appear to be solely their fault.
JH2011:
It's 100% their fault, the contact email was taken from here: www.anveo.com/contactus.asp
The bounce back is shown below:
Delivery to the following recipient failed permanently:
customer.support@anveo.com
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain anveo.com by mw.anveo.com. [74.86.97.193].
The error that the other server returned was:
550 <customer.support@anveo.com>, Recipient unknown
CLTGreg:
I'm sorry you had a bad experience. I would suggest to others that run in to a problem with the new plan that they try contacting Obi since they are partners. I've never used that page to e-mail them. I used the ticketing system but since they charge for that I certainly wouldn't recommend it unless it is a last ditch kind of thing.
The other thing is, if you clicked on the e-mail link it would fail. They have a protection mechanism on that page that I find unfathomable. I understand what they are trying to use but they don't say on the page. You have to copy the e-mail address if you don't know it.
Section 16 of their terms of service outlines resolution paths when an alleged false charge is claimed and does mention fraud charge as potential reprisal though it doesn't mention forfeiture of funds. They state that unused funds will be refunded when an account in good standing is closed following the methods in the TOS. I doubt that some of their threats would hold up in court since being a Paypal business subscribes you to certain procedures that include charge backs. They also threaten "legal action" for charge backs they don't like and then later say arbitration is mandatory.
Finally, I sent a test message and it didn't bounce. The problem may not be in the way you addressed the e-mail but may have been transient either on Google or Anveo's end.
I'm sorry it didn't work out. They have good service.
JH2011:
I was jumping through hoops for hours when it should have only taken 5 minutes.
The bad "support" email address is only a small part of the problem.
#1 - Their install method didn't work at all.
#2 - No support, no phone response, no email response.
#3 - Very bad attitude towards Paypal's dispute procedure.
They absolutely DON'T have "good service".
BUYER BEWARE!
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