ANVEO - Buyer Beware!
JH2011:
>>> "you had zero posts on this forum until you came out warning others not to use Anveo"
Yes, I joined this forum in 2011 and never actually needed to make a post...
... Until yesterday. (Nuff said. ;) )
Callcentric was almost too easy! 8)
Johnny:
I'm sure Anveo is a great company and I'm also sure that JH2011's problems are probably the exception to the rule, but it doesn't help him concerning his issues with Anveo.
To pile on him/her at this point is not being helpful.
I just want to know one thing about Anveo. How in the world can anyone navigate their web site? I know I'm not the sharpest tool in the shed, but come on. Why not have a web site that even people like me can understand? Or is that asking the impossible? ;D
IMO, They seriously need a redesign.
Just my thoughts.......
AlanB:
Quote from: Johnny on April 08, 2014, 05:32:37 am
I just want to know one thing about Anveo. How in the world can anyone navigate their web site? I know I'm not the sharpest tool in the shed, but come on. Why not have a web site that even people like me can understand? Or is that asking the impossible? ;D
IMO, They seriously need a redesign.
Just my thoughts.......
That's a common topic for a good reason. I would never have signed up for them without more info because I wouldn't have figured out their plans either. Their website has good features but they are a mess to find and make sense of.
CLTGreg:
It is true that having at least an intro course in rocket science helps when using Anveo's website. It is clear that they are more "under the hood" types than above. Like car mechanics not being able to explain very well and therefore there's a service adviser. Anveo could use one of those too but maybe it's tough considering how low their per minute rates are and substantial discounts for DIDs (compared to Callcentric for example). Also their 30/6 seconds intervals where I believe Vestalink is 60/60 but someone correct me if I'm wrong.
It might also be that having their website so complicated is to weed out those that might not be able to handle call flow designs which is an amazing service.
The thing to remember about them is that if you are not using the Obi plan there are three things you have to deal with. The cost for the account (plan) which is located here: http://www.anveo.com/consumer/service.asp - I use the free one.
The cost of the DID: http://www.anveo.com/consumer/mainphonenumbers.asp which itself is complicated because there are three options. Use the per minute if you're just parking something but consider the unlimited plans if you use a number a lot because that $2 buys unlimited incoming calls like the Obi plan has. Finally, there's the rate you pay for the minutes used: http://www.anveo.com/consumer/rates.asp which for the U.S. is 1 cent per minute where Callcentric is nearly 2.
I like both. Free incoming Callcentric is the bomb and they can hold numbers that Anveo can't. Parking numbers I think is best at Anveo because you can park a number for .50 per month. Good also to use junk numbers or have a different one for faxes or business needs and never answer if you want to avoid the 1c. Return call another way for example.
I don't know how this all would mix with the new Obi plan. I have both and need to figure it out soon.
PS: I also sent a test message to Anveo that said "test ignore" and they replied to it. Hopefully not many more of us did.
Marty.ba.calif.usa:
Yes, their website takes some getting used to. I personally saved each link that was useful as I came to it, and made a note of the category or title, using a simple wiki-type program that handles links (gnote, on linux). But by the time I did that, I learned how it was organized, and it started getting much easier.
Yes, their basic handholding is non-existent. They aren't for novices unless the novice is motivated enough to learn what's going on. Personally, they were the 2nd one I tried soon after getting my Obihai ATA, and it took about 5 minutes for me to manually set it up using a $2/month DID plus 80 cents for E911. Seemed like a cheap way to try it out. Honestly, how much support can you expect at a price like that?? I'm serious, what do you expect for that price?
There are more expensive provicers who will provide more handholding, but people like me who don't need it don't want to pay for people like you who do. Why should I pay more? I went into this just like you, knowing nothing. I configured my Obi, and I configured an Android softphone also to work with Anveo. It was truly not that difficult, although yes, I needed to actually think about it.
So, go with who you need, but chill out and don't advertise your lack of expertise. I like the fact that I have completely stopped all telemarketer calls using Anveo's IVR, for only $2.80/month.
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