ANVEO - Buyer Beware!
AlanB:
Quote from: Marty.ba.calif.usa on April 08, 2014, 05:37:29 pm
So, go with who you need, but chill out and don't advertise your lack of expertise. I like the fact that I have completely stopped all telemarketer calls using Anveo's IVR, for only $2.80/month.
I agree with you. I love the IVR. Up to 10 call flow items are included in the ObiTalk plans. That's enough to block those nasty telemarketers.
MikeHObi:
I've generally found most voip provider's websites a challenge mostly because each of them seem to do something a little different, or at least advertise different things. I assume it is the flexibility that is available is a selling point as well as part of the problem with making it easy to understand.
The up side the cost to get started with any of them is low. Once you start doing that you start to get a feel for what options might be possible. I think where Anveo gets confusing the "Plans and Pricing" tab on their sight seems to indicate something that might be "all inclusive" but in fact that isn't what it means.
where they could help themselves is if they had a service calculator that allows you to combine things and see what your estimated calls might be.
nitzan:
Quote from: Marty.ba.calif.usa on April 08, 2014, 05:37:29 pm
$2/month DID plus 80 cents for E911. Seemed like a cheap way to try it out. Honestly, how much support can you expect at a price like that?? I'm serious, what do you expect for that price?
As someone who runs an ITSP (Future Nine) I agree, and disagree - initial hand-holding is not a problem and we do it all the time - it only takes a few minutes per user and then they're set for months or years. Those users are not a problem.
I'll give you an example of a user who WAS a problem: guy signed up for an outgoing-only pay-as-you-go account, made literally 11 cents of calls a month, and managed to open a dozen support cases during a month wasting hours of our time. After a few months of this I've had enough and politely asked him to move on, and refunded his money. Not going to let people like that ruin support quality for the other 99% of users. Hand-holding is fine - nagging and complaining just for the sake of complaining is not.
The timing is kinda funny with the CircleNet thread, because quite frankly at his rates Sam is very likely to run into this problem quite often - users who bring in almost no revenue but keep opening support cases. I'm not sure, but I think CircleNet is a part-time project so his time is limited - get enough of this guys in the system and it'll impact his ability to support everyone else. Lowest price is not always a good thing neither for the provider, nor for users - (quality) support costs money to provide. :)
CLTGreg:
I like Anveo a lot but it seems that support is a profit center for them. Shouldn't be a surprise since they are so ala carte but sometimes it makes me nervous when something may be a sales question or a problem on their end.
aopisa:
Quote from: 7Priest7 on April 08, 2014, 12:56:01 pm
I've had a bad experience with callcentric and their limitless fees.
You seem to be not very concerned about the price.
Callcentric will charge you every fee and tax imaginable.
I've seen a few complaints about Anveo.
So far, Vestalink is looking best for post xmpp migration.
Maybe circlenet+callcentric free did(if you can avoid the 911 tax)
I would caution you against Vestalink too for the time being. I have had numerous problems with the service going down over the few weeks I have been with them. If you check in the ISP forum you can see a three page thread where I and several others have posted about how we cannot not make or receive calls over the last two days. Vestalink's web portal shows that I am connected both to my Obi and the iPhone app, but neither is working.
I fear this is only going to get worse as the GV cutoff approaches and more people start piling onto a system that is not able to handle their current customer base.
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