ANVEO - Buyer Beware!
AlanB:
Quote from: CLTGreg on April 09, 2014, 08:19:20 am
I like Anveo a lot but it seems that support is a profit center for them. Shouldn't be a surprise since they are so ala carte but sometimes it makes me nervous when something may be a sales question or a problem on their end.
So far I haven't used an official support ticket yet. Emails to customer service are a good start.
Sam_from_CircleNet:
nitzan,
You are correct. We do need to hand hold customers as they first come onto the service but that is an investment in what will hopefully be a long relationship. After the initial setup in most cases the level of support required drops off very quickly however a disproportionate number of cases do come from a small percentage of our customers.
I don't think this pattern is unique to VOIP. I've seen it in other IT businesses. Between 1997 and 2007 I help startup (They were running but in a basement) and grow (Regional network, MPLS, Fiber, Microwave) an ISP from 100 or so to 25,000 customers and the same customer support patterns existed there.
Between 2000 and 2007 we also did dedicated server hosting and the same pattern was true. We had customers for years that I barely knew and then others that I was sure I must have been a relative as often as we spoke.
Maintaining quality support will be one of our largest challenges. We're a family business and honestly our margins are thin but we're well funded and happen to have a LOT of engineering DNA in our family tree :-).
I love the level of competition in this market because it gives everyone a choice of providers and it's why I like the free trial concept. Different customers have different requirements for support level, reliability and price and none of us provide the proper fit for every customers needs.
CircleNet can provide a reliable outbound calling service and we'll help get it working. If a customer is looking for a full service inbound/outbound provider with lots of features and the support level that $$$ monthly provide we probably won't be that customer's best bet and we'll be the first to say it.
CLTGreg:
Quote from: 7Priest7 on April 09, 2014, 10:22:14 pm
When May 15th rolls around, I will be going with LocalPhone for outbound calls at half a penny per minute and callcentric ny did forwarded from GVoice for free inbound calls.
I decided to also get Red Pocket Mobile(4G) at $10 a month and use Zoiper for mobile calling.
To further reduce my costs I will probably try to use Google's callback feature when possible.
The thing that bugs me about Red Pocket is they don't define what "4G" is. Looks like they are an MVNO for AT&T so LTE should be available but why not just say it?
SkOrPn:
Quote from: Johnny on April 08, 2014, 05:32:37 am
I just want to know one thing about Anveo. How in the world can anyone navigate their web site? I know I'm not the sharpest tool in the shed, but come on. Why not have a web site that even people like me can understand? Or is that asking the impossible? ;D
IMO, They seriously need a redesign.
Just my thoughts.......
That is funny that you mention this. I spent about 5 minutes (if that) in their website and saw everything I needed to see, no way in the world I would sign up with them if their site is that poorly designed.
On the other hand, when going to Obivoice, it redirected to Vestalink and that was MUCH easier to work with. In fact, a child could navigate that place. Easy website, lowest yearly price I have seen so far and descent quality according to their users. Once GV is no longer working I may go with them.
ceg3:
Odd that you refer to yourself as "priest." Seems kind of ironic, since you seem to enjoy giving people the devil so much.
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