ANVEO - Buyer Beware!
JH2011:
Quote from: chmedly on April 13, 2014, 12:10:57 pm
I signed up with Anveo back in January and I spent a considerable amount of time figuring it out. I have 2 obi boxes and was trying to get them both configured which is not something that is spelled out on the Anveo site or the Obi site. I sent an email to Anveo support and got no response. A few weeks later (after I figured the config issue out on my own) I tried a support ticket (I assumed that they just don't answer support emails) about a billing oriented question and got no response to that either. The actual phone service has been working fine so far with no service interruptions that I'm aware of and it's relatively cheap. But it is not an easy setup path in my opinion. Also, I've finding that I'm being charged for incoming unanswered calls. This is apparently because they hit the routing options and so are considered an answered call. So, it's not as cheap as I had thought it would be but so far it's a lot cheaper than the land line service that was in place before.
I'm not surprised at the difficulties you've encountered in dealing with Anveo. Added to their non-functional install script and lack of response to emails (mine even bounced!)... they appear to have nothing but contempt for GV "refugees" who need assistance. Their attitude to refunds stinks too.
Obi should definitely consider dropping Anveo from their "recommended" list.
AlanB:
The many of us with Good experiences keep getting drowned out by a bounced email.
Anveo may not be the best choice for everyone but I've found the support to be good and call quality to be great.
Usetheforceobiwan:
Quote from: AlanB on April 13, 2014, 08:05:48 pm
The many of us with Good experiences keep getting drowned out by a bounced email.
Anveo may not be the best choice for everyone but I've found the support to be good and call quality to be great.
I have to agree with Alan, there is nothing wrong with Anveo other than their system is extremely complicated and intimidating to anyone new to it or to VOIP in general. Anveo's provisioning is the most flexible of any other provider I can think of but along with this flexibility comes complication and a steep learning curve. And Anveo's services are scalable which means you can be caught unaware of costs because of their ala carte approach to providing options. Nobodies perfect but by no means is Anveo a fly by night provider so they are more likely to be around in the long run.
c3c3:
I have signed up 3 Anveo accounts for my family members and myself, and I have already ported all 3 numbers from GV to Anveo. Not a single problem with provisioning and re-provisioning (changing Obi devices).
JH2011:
Those are very poor excuses for the Anveo issues detailed in this thread by experienced users.
Maybe you guys need some company over there in the "Anveo for ObiTalk" thread?
You're beginning to sound like broken records... ::)
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