ANVEO - Buyer Beware!
AlanB:
I sent a test message about the time I made my original post. I received a response back from Anveo customer service 43 minutes later stating that they had received my test message. It wasn't an automated response, it was an actual written response to my test message.
JH2011:
This morning, I paid a total of $49.99 ($39.99/yr + $10.00 deposit for international calls)
I never made or received a single call because the Obi box couldn't be configured.
Now, Anveo just sent me this email "alert":
>>> LOW ACCOUNT BALANCE: -$37.47
>>> This email alert is to inform
>>> you that your Anveo account
>>> 1224463xxx is now below the
>>> low balance threshold.
I guess they're trying to make it look like I actually used some of their "services".
What a sleezy way to try and "earn" a buck!
I already alerted Paypal.
c3c3:
http://www.obitalk.com/forum/index.php?topic=7610.0
If you had used Vestalink's nonstandard configuration method, that could be a reason for your problem with Anveo.
I have set up 3 Anveo accounts for my relatives and myself, and I have exchanged emails with Anveo customer support. Absolutely no problem.
JH2011:
After wasting so many hours struggling with Anveo, I finally decided to give Callcentric a try and got service installed in literally 5 minutes. So, I really don't see how a previous Vestalink installation could be blamed for the failure of Anveo's non-intelligent install wizard.
In fact, it's Anveo's "installation" that's non-standard - they hide the sip password from the user!?!? Also, another thread here mentions that Anveo's wizard cannot install into an existing Anveo account that's already populated with a 911 address. Yet, you cannot delete that 911 address from their system before retrying the install. Their system doesn't allow it to be deleted.
Anveo's installation failure was compounded by their lack of business ethics and acumen.
Paypal states: "By opening a dispute in the Resolution Center, you will be working directly with the seller to resolve this issue."
Anveo's automatic instant response to Paypal's dispute resolution process?
"We would like to inform you that we've been notified that one of your recent payments was reversed. As the result the payment amount was deducted from your account balance. Please note that we take fraudulent activity very seriously and use of charge-back without following our dispute resolution procedure is in violation of Terms of Use."
So... Anveo's "Terms of Use" carry more weight than Paypal's?!?! ::)
Really??? They're soooo funny.
AlanB:
It is a shame that you had a bad experience. However you had zero posts on this forum until you came out warning others not to use Anveo. There are plenty of people here who would have tried to help you.
Anveo doesn't hide SIP details on an account directly through them just when you sign up through ObiTalk. They have an agreement for Obhai to provide tech support in this case.
Anyway I'm glad you got Callcentric working. They do have good features on their website.
Navigation
[0] Message Index
[#] Next page
[*] Previous page