VESTALINK... Refunded, no hassle.
Taoman:
Quote from: chenghs on April 15, 2014, 11:27:31 am
Since I switched to Vestalink, I experienced the incoming call issues - basically if someone called my Vestlink nubmer, once I pick up the Vestalink phone, I can't hear anything. But outcoming call works find though. Have been trying to solve this by emailing to Vestalink in last couple of days and still no luck to solve this. Might have to cancel it but I already paid a two year service fee. I am still in the 30 days window. Is it possible for me to cancel it? Also, anyone can share how you get hold of a real person at Vestalink? currently, there is no phone listed on their site that I can call.
Thanks,
I had the same experience you have had. You don't need to talk to a live person. Just send an email to support@intelafone.com and request a refund. Andrew should be able to help you out. Since you are within the 30-day window you should get a full refund.
You may wish to take a look at PhonePower. I have experienced a dramatic increase in call quality over Vestalink with PP. Also works great as a forwarded number in Google Voice whereas Vestalink was completely unusable for me.
meerkat:
Quote from: chenghs on April 15, 2014, 11:27:31 am
Since I switched to Vestalink, I experienced the incoming call issues - basically if someone called my Vestlink nubmer, once I pick up the Vestalink phone, I can't hear anything. But outcoming call works find though.
...
Thanks,
I did not hear many people complains about this but YES, I have the same issue. What I found is I have to pickup the phone within 2 rings, otherwise, either there is no ring or I pickup the phone only to get a dial tone. But the caller keeps getting no one is answering ringing. I'm using obi202
AlanB:
Meerkat. Your question is a little off topic but I'm sure you will get help. First question that would help. Is your incoming number on Vestalink itself or Google a Voice forwarded to VL?
meerkat:
Quote from: AlanB on April 16, 2014, 03:03:59 pm
... Is your incoming number on Vestalink itself or Google a Voice forwarded to VL?
Symptom happens for both scenarios. To avoid complication, the use case is almost exclusive direct VL calls.
OBI 202 with latest firmware (and the symptom continues after power recycle). I saw few other people had the same symptom on slickdeal.net and dslreport forums.
Sorry to be out of topic, as I'm pondering for refund if not addressed timely
precht:
Quote from: meerkat on April 16, 2014, 11:31:51 am
Quote from: chenghs on April 15, 2014, 11:27:31 am
Since I switched to Vestalink, I experienced the incoming call issues - basically if someone called my Vestlink nubmer, once I pick up the Vestalink phone, I can't hear anything. But outcoming call works find though.
...
Thanks,
I did not hear many people complains about this but YES, I have the same issue. What I found is I have to pickup the phone within 2 rings, otherwise, either there is no ring or I pickup the phone only to get a dial tone. But the caller keeps getting no one is answering ringing. I'm using obi202
I've been encountering a very similar issue with missed calls from incoming calls.
Customer service has been slow and inefficient. A day's wait to receive a copy-paste response about firewalls.
It's incredibly frustrating exchanging 6 emails over the course of 3 days with nary a bit of progress. I've been asking for a phone number to get real-time troubleshooting help, but nothing has been provided.
Looking forward to cancelling before my 30 days are up.
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