VESTALINK... Refunded, no hassle.
erkme73:
Anyone try to get a refund AFTER the 30 days? I've been logging problems nearly from day one - but I'm ready to throw in the towel. I've had them for about 2 months.
glb1945:
I cancelled Vestalink after the 30-day deadline and didn't get a refund. But I didn't expect a refund either, since I understood the terms. I still have the VL account for a year since that's what I paid for, and I won't be automatically charged for next year. So I'm happy with that. I had issues with VL's lack of customer service. Telling a customer to go to this link and that link to read page after page of documentation without giving a clue what to look for isn't helpful. Granted, I'm new to this and won't ever get my head wrapped around all the lingo; but I'm willing to give it a try. Right now I have Anveo basic, still trying to figure out the technology. Using Google Voice adds even yet another layer of frustration. I just want to say I've learned more on this forum than I ever got out of VL or Anveo. Sooner or later I'll get past the learning curve.
chenghs:
Since I switched to Vestalink, I experienced the incoming call issues - basically if someone called my Vestlink nubmer, once I pick up the Vestalink phone, I can't hear anything. But outcoming call works find though. Have been trying to solve this by emailing to Vestalink in last couple of days and still no luck to solve this. Might have to cancel it but I already paid a two year service fee. I am still in the 30 days window. Is it possible for me to cancel it? Also, anyone can share how you get hold of a real person at Vestalink? currently, there is no phone listed on their site that I can call.
Thanks,
Taoman:
Quote from: erkme73 on April 09, 2014, 06:02:47 am
Anyone try to get a refund AFTER the 30 days? I've been logging problems nearly from day one - but I'm ready to throw in the towel. I've had them for about 2 months.
Yes, I did. They prorate your account at the monthly subscription rate.
Taoman:
Quote from: glb1945 on April 09, 2014, 07:17:16 am
I cancelled Vestalink after the 30-day deadline and didn't get a refund. But I didn't expect a refund either, since I understood the terms.
Then you must not have requested a refund. You can get a refund from Vestalink at any time. After 30 days your refund will be prorated at the monthly subscription rate.
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