CircleNet would like to introduce ourselves to the Obi world
Sam_from_CircleNet:
YIPES a 1800 should be free with our service, this rate was the result of an error on our part that happened last night.
Anyone who was billed for 1800 calls will be refunded ASAP!!!! Tollfree is toll free and there should be no charge for it on our service.
CircleNet
Sam
UPDATE: We found the cause, it was our fault. We removed some routes last night while attempting to help a customer troubleshoot an issue. In the process we caused toll free numbers to be billed at a fall-through rate. Because it's our mistake we're giving anyone effected a 200% refund for any calls made to 1800 numbers that were billed. The refunds have been sent and I've reach out to each affected customer.
Again sorry guys, it was our mistake and we'll fix it.
Sam
swg0101:
Hi Sam.
Thanks for the service. I have been using this for the last couple days and had some feedback / comments.
1. It appears that you are proxying media via your Asterisk backends. While the quality of the calls haven't been impacted too much, there were some noticeable differences when I am using my wholesale VoIP provider which connects directly with the backend carriers. Have you considered using directrtpsetup on Asterisk for this purpose? Probably would be useful since it saves both latency and bandwidth...
2. Can you let me know how the calls are actually routed? Using the simulator for 1415668xxxx, I see the lowest rate is 0.00360. However, the third route is 0.00867, which is more than 2x the cost of the lowest cost route. I suppose this is based on the lowest cost failover model, although I am curious whether the user can choose what routes they want to use / block based on their needs, and how often the lowest cost carrier complete its calls.
3. How do you bill for your calls (seconds minimum / increments) wise?
4. Is there a list of carriers you currently have partnerships with (or see what carrier is used with which route)? Is LANCK Telecom and IDT Express part of that list? I am curious since we call China quite a bit and their termination rates are quite low (priced via Anveo Direct) - China Mobile: $0.00352; China Landline: $0.00386. I believe the simulator shows rates that are closer to 0.01/min (which is similar to many other termination providers).
Thanks!
Sam_from_CircleNet:
swg0101,
I appreciate the feedback! We aren't perfect but we do want to be the best that we can be and customer feedback is one of the ways we learn. I'm betting based on your questions you have a good understanding of how the back end works :-).
1. We've considered it but we have a lot of customers behind odd network arrangements that are basically permit only firewalls. These customers don't do well without the UDP coming from IPs that they don't expect. Also we do some internal call routing that we think might help us in the future lower costs to non-us numbers. (Not going to let the cat out of the bag on what our plan is here).
2. Please pm me with the number your interested in, I'm wondering why the simulator is returning you more than one route and I'd like to investigate this.
3. It depends on the underlying carrier, in the us it's either 1/1 or 6/6 but to mexico it's 60 and to some UK premium numbers its 60.
4. I have NDAs with lots of our carriers and won't discuss them, I can tell you that we terminate traffic onto Earthlink, ATT, Verizon, Comcast, Level3, 360 networks and many others.
I'm not the cheapest provider to China it really hasn't been high on our list of destinations.
Our China traffic goes directly from our California pop to China Telecom. I don't have a direct agreement with China Telecom but that is the call routing we get from a provider who does have the agreement. I would suggest sending China bound calls to west.circlenet.us.
One other VERY important note here about using our service in China. Many of our customer portal pages are unavailable in large parts of China this is partly our doing and partly on the other end. The firewall rules on our side were put in place after some abuse/hacking reports were ignored and we've noticed that some of our IPs are blocked from a number of Chinese destinations at the remote end and we don't know why.
Sam
*UPDATE* I see the issue with multiple pricing in the simulator it is now corrected. The simulator should now display only one price and that is what will be billed. Thanks for the heads up.
Sam
ToddAllen:
Wow! That was a fast fix. I apologize for not even considering the possibility that expensive 800 numbers were just a billing error. I've had a couple bad experiences with other phone companies that left me cynically assuming the worst and Circlenet otherwise seemed almost too good to be true.
Quote from: Sam_from_CircleNet on May 07, 2014, 01:08:20 am
YIPES a 1800 should be free with our service, this rate was the result of an error on our part that happened last night.
Anyone who was billed for 1800 calls will be refunded ASAP!!!! Tollfree is toll free and there should be no charge for it on our service.
CircleNet
Sam
UPDATE: We found the cause, it was our fault. We removed some routes last night while attempting to help a customer troubleshoot an issue. In the process we caused toll free numbers to be billed at a fall-through rate. Because it's our mistake we're giving anyone effected a 200% refund for any calls made to 1800 numbers that were billed. The refunds have been sent and I've reach out to each affected customer.
Again sorry guys, it was our mistake and we'll fix it.
Sam
KAura:
Double your money back on our mistake...
like you said, it's not a lot of money,
but I've been nothing but impressed so far.
And I, too, had noticed the 3 routes... was
also wondering what advantage the more
expensive routes might have -- never mind ;)
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