CircleNet would like to introduce ourselves to the Obi world
Sam_from_CircleNet:
Hi mo832,
You should be good now we are all caught up on account activation. I do ask for an address and phone number because in the past we've been hit by scam artists. Their normal pattern was to signup late at night from an overseas IP or from a VPN, fund their account using a stolen credit card and call away until someone caught them.
The second type of issue that we would run into would be telemarketers who would create accounts with fake credentials and use these accounts to blast out calls to hundreds/thousands of people just to get them to call them back on the number passed as callerID. This costs me time and money, also I don't like having my dinner interrupted by a bogus telemarketing call any more than the next guy so not only is there a business reason to police this there is a personal one.
In order to stop this we do an automated address verification on everyone and then go back and have a human look at each account before activating it. I am open to better ideas on how to do this but for the time being I need to know my customers are who they claim to be.
It's a pain in the butt and I apologize for that but like I said I'm open to other ideas :-)
Sam
gderf:
I'd keep doing it the way you are now. Legitimate users will be patient, so long as the potential delay for activation is clearly visible on the signup pages. As to what the crooks think about any delay, tough ^#(*.
voiper1:
Quote from: gderf on May 15, 2014, 11:45:01 am
I'd keep doing it the way you are now. Legitimate users will be patient, so long as the potential delay for activation is clearly visible on the signup pages. As to what the crooks think about any delay, tough ^#(*.
I second that. I think Sams approach is great to protect his company and the users. Last thing he/we want is his service shut down. ;)
HighTechnology:
Sam,
Just wanted to say thanks. I put the service through its paces today, and didn't encounter a single glitch. I've been a loyal GV user for years, mostly to get simultaneous ring on my cell phones. I work from home one day each week, and bought my OBI 100 a couple of years ago so I could use GV and a cordless phone instead of tying up my home phone or using my cell...
I signed up about a week ago, and everything worked but had only really made a few test calls before today. I use CircleNet for outgoing, and Callcentric for incoming DID (especially since I am in NY, so the local DID is free, even though I only use it as a GV forwarding number so incoming works on my OBI).
I made about 300 minutes of outgoing calls, which were comprised of 4 toll free conference calls (about 180 minutes in total), plus a few regular domestic dial long distance calls (about 120 minutes). The call quality on all of the calls was very good, as good as I usually get on my cordless phone. There were no odd sounds, no muffled voices, nothing...
My cost for the day was about $0.30 -- the only strange thing to me is the disparity in rates -- some calls are about one-sixth of a cent per minute, when others are one-third of a cent per minute. I know it really depends on the routing, but the costs are really low for good quality. I just hope you got paid something for my toll-free calls too...
After my CircleNet account was activated, I changed the CallerID to my GV number. Then on the OBI, I just cleared the OBI dashboard, reset and rebooted the OBI (so it would be completely clean) and then used the Dashboard to set up both CallCentric (on SP1) and CircleNet (as generic on SP2), and made sure to check the box on CircleNet that it's the default outgoing service. No other settings were necessary -- everything just works!
I don't really use GV for voicemail access from my VOIP, but I know I can't dial my own GV number for access to that yet -- I'll need a sub-account if I want to do that (covered in another post in this forum). For now, I am happy just using my cell to get my GV voicemails since I really use this as a second line.
ipse:
I don't know how I missed this thread until now...I suppose the imminent demise of GV (of which I've been a fan for 3 years) reactivated some rusted neurons and I started to look around.
Not that I was under any immediate pressure - I'm happy with residential service from Anveo - but I wanted an Android solution to complement my sh!tty (B-h-ell Mobility) plan minutes.
So far CircleNet seems promising, in terms of rates and more important, customer support. I immediately bumped into an issue with DTMF tones (* disconnects the call) and Sam offered to fix it either this weekend or the next. CSIPSimple was set to "Auto" - which could be RFC2833 - as once changed to InBand the problem went away.
The CN website could use some work and I'm sure the user community will provide feedback as we go along...I know I opened a ticket regarding the Notify page error "No Data Found!" after form submission.
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