Phone Power Refunds
KAura:
7.1 Monthly Subscribers. Each Monthly Subscriber is on automatically renewing monthly terms billed on the anniversary of their service commencement.
7.2 Prepay Subscribers. A Prepay Subscriber pays upfront for a specified term ("Service Term"), including initial taxes and fees. The length of the Service Term is determined by the service package selected by the Subscriber during the sign-up or renewal process. If the Service Term is longer than twelve (12) months, additional taxes and fees will be charged after the initial twelve (12) months have passed. Following the initial Service Term, a Prepay Subscriber will automatically become a Monthly Subscriber.
7.3 Contract Subscribers. A Contract Subscriber is on either a twelve (12) month term or twenty-four (24) month term ("Contract Term") beginning on the day such Subscriber accepts the terms of this Agreement as provided above. The length of the Contract Term is determined by the service package selected by the Subscriber during the sign-up or renewal process. PhonePower.com provides a 30-day grace period during which penalties will not be assessed for terminating a new contract. Any Contract Subscriber who wishes to change or cancel their service plan during their Contract Term will be assessed a Contract Termination Fee of $99 or the remainder of your contract amount, whichever is less. Following the initial Contract Term, a Contract Subscriber will automatically become a Monthly Subscriber.
KAura:
This, to me, is VERY confusing, and I have nothing in writing that
I believe overthrows their TOS... so I have to go by the TOS.
THIS is what I see coming IF I am able to secure 24 months.
I pay for the first 2 years and am both a Contract Subscriber AND
a Prepay Subscriber. After the 1st year I get billed all of the
"additional taxes and fees", and then I get an attitude,
talk to CS and complain to no avail and quit...
...I then get hit by a $99 cancellation fee and PP still tries to
get payment for the "additional taxes and fees" AFTER they
have also taken the $99 early termination fee.
I don't know if I can trust ANYBODY anymore!?
Johnny:
Quote from: KAura on April 10, 2014, 10:34:38 am
This, to me, is VERY confusing, and I have nothing in writing that
I believe overthrows their TOS... so I have to go by the TOS.
THIS is what I see coming IF I am able to secure 24 months.
I pay for the first 2 years and am both a Contract Subscriber AND
a Prepay Subscriber. After the 1st year I get billed all of the
"additional taxes and fees", and then I get an attitude,
talk to CS and complain to no avail and quit...
...I then get hit by a $99 cancellation fee and PP still tries to
get payment for the "additional taxes and fees" AFTER they
have also taken the $99 early termination fee.
I don't know if I can trust ANYBODY anymore!?
This is one of the reasons why I cancelled two accounts. I felt as though I couldn't trust their billing.
Something in my gut told me to run.
So I did.....................
nitzan:
Quote from: KAura on April 10, 2014, 10:34:38 am
I don't know if I can trust ANYBODY anymore!?
I get sad when I read stuff like this. The entire reason why I started Future Nine 6 years ago was exactly because I got pissed off at ITSPs like Vonage and ViaTalk charging tons of junk fees on top of the advertised price. (that- and the horrible attitude I got from ViaTalk support when I was a customer, back then). I figured there's a better way to do things, and here we are today.
There are honest, good ITSPs out there. Don't let the scammers discourage you. Some honest ones: CallCentric, Voip.MS, CallWithUs, and of course Future Nine!
KAura:
It's really getting down to the wire...
will have to choose somebody soon
if I still want long distance.
Thing is, I do have a landline avail
and all I need to do is have every-
body I call call me back.
Kinda' sad, but I'm in the sticks
and really didn't want to pay for
the phone I do have, but it is NOW
part of the package, and there is a
monopoly out here.
AND they've capped internet so
only those who already have it
can keep it and nobody else can
get it -- and there are NO cell sigs
either.
I'm not complaining, I love it out
here in the national forest, but it
seems that somewhere I stepped
off of the earth, and Obi is all that
I need to initiate a callback.
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