How do I auto provision TWO Anveo numbers in one account?
AlanB:
The Obi plans do have limitations. They will work for most situations but certainly not all. Glad they worked it out for you. Thanks for following up to let us all know.
c3c3:
So what happened to the money you already paid for the 1-year Obi-Anveo plan?
Panachequeens:
I would assume it sits in the account and now is applied monthly to the two personal unlimiited numbers I now have plus extra charges. I have not attempted to ask for any refund.
tns1:
I am also getting ready to use 2 different (US) numbers on an Obi202 with either the same or different Anveo plans. The ObiTalk/Anveo plan would be preferable if it would allow this, since there is a cost savings over the personal unlimited plan if there is much outgoing usage.
It seems like there would be two approaches:
a) Have one account to manage two different numbers, possibly using a sub-account. This thread suggests that this is not possible if one (or both?) of the plans is the ObiTalk/Anveo plan, unless you also pay a monthly upgrade fee. I am confused over this point. Is the special plan so good it has to be 'Limited to one per customer', or is there some technical reason different type plans can't co-exist on the same device?
b) Have two different accounts to manage one number each. Can two different accounts share one 202 device?
It seems less desirable but maybe some households would like this option.
The Anveo website is lacking in this kind of info. I'll try to get an answer from them.
tns1:
Since there is uncertainty about the Obitalk special plan, I decided to take the proven path forward. I already have a free, personal unlimited monthly plan/number setup, so I decided to just go ahead and try to create a sub-acct under the one I have, and maybe convert them to Obitalk special plans later.
I first submitted a porting request for my two home numbers, selecting the prepaid annual personal unlimited plans to obtain free porting. The online port application is not without issues. I got logged out before I hit 'submit', and the dialog just hung forever. 2nd time, it completed but review of the ticket showed it had missed one of my 3 attachments. I had to edit the ticket and add the missing file.
Update - Porting of the two numbers took 7 days, and was no cost for personal unlimited plans with annual prepaid.
A few questions about adding a sub-acct. My intent is to create a sub-acct that will share funds with the main acct, but use a different mailbox, call flow, etc. I don't necessarily need a separate login for that sub-acct.
Under Account Preferences->SIP Registration, I have one primary SIP user name (10digit), which is also my Anveo primary acct#. There is also a generated SIP password which allows the 202 to work with Anveo.
When I added a sub-acct it prompted for a user name and email. I gave it a unique one since I thought it necessary. It created a new 10digit SIP user name/acct#, but it did not give me a new SIP password to go with it. Am I supposed to use my existing SIP password for every sub-acct?
Fixed - I just needed to go into sub-acct Preferences->Sip Registration and register before it gave me a new SIP password.
The sub-acct dialog did ask me to create a new password, but this is so the sub-acct can have a separate website login, and separate email address.
The sub-acct got created, but will not register from the Obi. The reason looks like I don't have e911 on that sub-acct. With Anveo is it possible to avoid a 2nd e911 charge for the 2nd number at the same house address? What if I used the same user name/email to create the sub-acct?
Fixed - I just needed to go into sub-acct Preferences->e911 and add the address. Whatever you add appears to overwrite the primary account. I also got dinged another .80, so I guess the charge is not 'per address', but 'per user/per address'. Could I have reused my same user name, login to avoid the extra charge?
Update - What I missed is that I needed to go into Sub-Acct->Action->Move Phone Numbers to move the number for my line2 to the sub-acct. Once I did this, the Phone Number Edit dialog showed only one number under each acct, and reported it as "assigned to" the correct acct. Once this was done, I could edit the e911 address info to be unique for each number.
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