Starting to regret my switch to Anveo
_brett:
I switched from GV to Anveo via the Obi "Approved Services" deal. Paid $84 up front for the year plus an extra $10 just in case. Now they have all the money. I wanted to port my number from GV and I mistakenly thought that it was free with a prepaid plan. I was wrong. OK. But when my account went negative, even though I hadn't had the service for a month, and they had my $94, they cut my service until I paid the balance of $1.72, or something like that. So I go to the website to pay, and see the minimum payment via Paypal is $20.00. OK, whatever. I pay and my number gets ported over and the service has been great. Now today I get an email that I have to pay a $2 a month "subscription fee" to keep the number I ported over? WTH? So I sent them an email back to "customer.support@anveo.com" asking why I have to pay $2 on top of everything else and the email bounces back as failed delivery. Instead of nickel and diming people to death, how about coming up with a price that includes everything so you don't piss people off with unexpected fees?
Taoman:
Wow. I would not be a happy camper either. So if you port your number over to Anveo you have to pay an extra $2.00 a month? I sure don't remember reading that anywere. That sucks.
I'm curious why you decided to port? I can't imagine porting my longtime Google Voice vanity number over to a carrier that I didn't have a whole lot of history with. And I still can't imagine doing it because of all of the great Google Voice features I would lose.
Why are so many people porting your Google Voice number over to your new carrier? What am I missing?
Marty.ba.calif.usa:
I would advise you to open a ticket on their website rather than sending email. I think they have some kind of weird anti-spam technique that may interfere with email, unless you get the right address - I'm not sure what it is.
Probably, there was either a mixup, or misunderstanding with the porting over of the number. Normally, their unlimited incoming calls plan is $2/month for each number (DID). So, I think what needs to happen is they need to merge the number you got on signup with the ported number.
Remember, most of these companies are very small operations, with a very low profit margin, so they can't afford to hire lots of support staff at the prices they charge. The definitely are not AT&T! If you expect similar service, then yes, you probably made a mistake and should regret it. But if you just try to be understanding, you'll probably find that it will work out. I'm sure you will not have to pay $2/month unless you want to keep both numbers.
Marty.ba.calif.usa:
Quote from: Taoman on April 14, 2014, 04:35:26 pm
Wow. I would not be a happy camper either. So if you port your number over to Anveo you have to pay an extra $2.00 a month? I sure don't remember reading that anywere. That sucks.
I'm curious why you decided to port? I can't imagine porting my longtime Google Voice vanity number over to a carrier that I didn't have a whole lot of history with. And I still can't imagine doing it because of all of the great Google Voice features I would lose.
Why are so many people porting your Google Voice number over to your new carrier? What am I missing?
I could ask why you would not want to port your number away from a company that gives you almost no control over the meager features, and is only offering the service as an afterthought anyway. Why would you want to add an extra layer of complexity, and sub-par voice encoding? My God, GV wouldn't even allow you to set the very basics like how many rings until voicemail picks up.
Anveo has so many more features than Google Voice ever had. I have total control over incoming calls, with multiple blacklists, each with different characteristics, incoming IVR that can route calls depending on all sorts of characteristics, even incoming/outgoing FAX if I want.
JH2011:
Brett, Sorry to hear about your problems with Anveo.
I don't know why all these Anveo diehards keep making excuses for Anveo?
There's no "weird anti-spam technique" unless they consider emails addressed to "customer.support@anveo.com" to be spam? That's possible seeing as how they apparently don't like talking to their own customers.
Anveo can't even manage their own email server. customer.support@anveo.com is currently an address that doesn't even exist at anveo.com according to Google's servers.
I couldn't contact them either, so I went straight to Paypal and got 100% refund.
Don't be intimidated by Anveo.
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