Starting to regret my switch to Anveo
KAura:
http://anveodirect.com/about/faq
So what is the catch?
There is no catch. With such low prices for all users we have to manage our costs really well. Customer Support and Technical Support is offered via online tickets, each customer gets a limited number of free tickets (24-48 hours response time). Regular Support (8-24 hours response time) and Prime Support (0-4 hours response time) levels are available as Add-ons.
_brett:
Well they knicked my account for another $5 for filing a support ticket for something that is messed up on their end. Grrrrr.... They have my money and my phone number. What are my alternatives to get my money and phone number back?
JH2011:
I recommend porting to somewhere stress free like Callcentric - they charge $10 to port and they have cheap lines from as little as $5 upfront.
nitzan:
Quote from: _brett on April 14, 2014, 07:39:50 pm
Well they knicked my account for another $5 for filing a support ticket for something that is messed up on their end. Grrrrr.... They have my money and my phone number. What are my alternatives to get my money and phone number back?
Port your number somewhere else, and as soon as that's done file a dispute with paypal for the amount you think Anveo needs to refund you.
I'm not 100% sure (depends on the carrier), but we (Future Nine) should be able to port out from Anveo in 2-3 days. $5/mo, no bullshit, no "paid support", no hidden fees. See: http://www.obitalk.com/forum/index.php?topic=7625.0
Other good providers I'd recommend - but probably higher priced: CallCentric, Voip.MS. Not sure about porting times with them.
c3c3:
Until the past week or so, Personal Unlimited was the default port-in plan. After the port was completed, you were supposed to contact customer service to have the original number replaced with the ported-in number. I did that with my first two Anveo accounts. Otherwise, you would continue to have two phone numbers in the Anveo account, one being charged at $2/month.
The latest porting form has an option to replace an existing number. My third account's number was ported-in and replaced automatically (2 days ago) without further action.
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