Starting to regret my switch to Anveo
_brett:
OK, so I go to file a ticket and all my free tickets are gone even though I've never filed a ticket before? I hope they have the good sense to not charge me $5 for the ticket since the problem is on their end, or the sh!t is going to fly. I know they aren't at&t, and I don't expect them to be at&t, but a little common sense customer service programming injected into all the automation they rely on to get the job done would go a long way. It's like take the money now and only do something about it if it is questioned. That is great way to lose customers.
Taoman:
Quote from: Marty.ba.calif.usa on April 14, 2014, 04:44:41 pm
I could ask why you would not want to port your number away from a company that gives you almost no control over the meager features, and is only offering the service as an afterthought anyway. Why would you want to add an extra layer of complexity, and sub-par voice encoding? My God, GV wouldn't even allow you to set the very basics like how many rings until voicemail picks up.
Anveo has so many more features than Google Voice ever had. I have total control over incoming calls, with multiple blacklists, each with different characteristics, incoming IVR that can route calls depending on all sorts of characteristics, even incoming/outgoing FAX if I want.
I guess I would disagree with your characterization of GV's features as "meager" although I agree you don't get the greatest control. And certainly no argument over the whole number of rings until voicemail picks up. I can see where that could be a deal breaker right there for some. I guess that is the most requested feature change that Google continues to ignore. Does Anveo have auto telemarketer block? Can you forward to 6 different DID numbers? If so, don't you get charged for it? Is voicemail transcription free? Does Anveo support SMS to/from your DID number? If so, is that extra? Sub-par encoding? Since when is ulaw "sub-par?" What codec do you use to connect to PSTN with Anveo?
The point is the audience here are Obihai ATA owners who have been using Google Voice for awhile now. Obviously they've gotten by this long with the existing feature set that google voice has offered. And they are used to paying $0 dollars per month. Suddenly they are going to have a need for the extra feature set that Anveo offers and be willing to pay the premium that Anveo charges? I find that highly unlikely for the vast majority of Obihai users.
PS. I've been an Anveo customer for the last 2 years.......but only their free account with a forwarded IPKall DID. I actually like Anveo.......I just think they're overpriced for my needs.
7Priest7:
Quote from: Taoman on April 14, 2014, 05:24:07 pm
Suddenly they are going to have a need for the extra feature set that Anveo offers and be willing to pay the premium that Anveo charges? I find that highly unlikely for the vast majority of Obihai users.
Yep, Anveo will not be a favorable option for may 15th migration.
Especially if come migration time, people come here and see all the theads complaining of issues.
I read all these complaints and think "I would never go with [INSERT COMPANY NAME]".
All companies have their faults, Anveo charging this guy $90+ for a year, they have no valid excuse to want more. Another good example of why people shouldn't prepay a year in advance.
JH2011:
Quote from: ih8anveo on April 14, 2014, 05:43:30 pm
I regret going with Anveo in a big way. I work as a sysadmin, and just deployed a Sonos SBC 1000 feeding over 100 telephone lines in a corporate environment. Which was an upgrade from a 20 something year old Merlin system. Thinking that this would be painless process I ponied up the $40 bucks to get Anveo for a year... Support tickets to OBitalk. Emails to Anveo. Nothing works with auto provisioning all because I setup a e911 on Anveo's site.
I wouldn't recommend Anveo for any normal consumer whatsoever..... It's probably easier just to let PayPal go after them, and get a refund.
AMEN Brother! Exactly the same problem I had.
Now wait for all the Anveo diehards to dive in and tell you that it's everybody else's fault except Anveo's and how they (the diehards) never had a problem with Anveo so how could YOU possibly have a problem? - it must be YOUR fault...
CLTGreg:
Quote from: JH2011 on April 14, 2014, 05:06:45 pm
Anveo can't even manage their own email server. customer.support@anveo.com is currently an address that doesn't even exist at anveo.com according to Google's servers.
Oh, you speak for Google. What does your port 25 interrogation return? Worked for me. No idea what's going on and certainly it's something but the address certainly exists at the moment.
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