Switch to PowerPhone, all is well but voicemail access
primerisk:
I signed up with PowerPhone smoothly enough and the ANI is switched to show my GoogleVoice number on outbound calls, BUT if I try to retrieve voicemail I am greeted by a very long silence followed by the message:
The number you dialed xxx-xxx-xxxx was rejected by the service provider. Reason is 487.
Being able to retrieve my voicemail from my phone is a basic requirement. PowerPhone tech support is worthless. First they directed me to setup Voicemail on their system which I refused. Then they said that they specifically blocked access to 3rd party voicemail. Next they said it was a problem at Google Voice, so call them. I pointed out that this was a service specifically intended to work with Google Voice and ObiHai he suggested that I stop using Google Voice.
So...I asked how to get my 30-day guarantee refund and he happily directed me to www.powerphone.com/cancel. So much for customer service.
Does anyone have their service transferred over to PowerPhone and able to retrieve voicemail from Google Voice? Any other suggestions before I cancel?
KAura:
487 – Call Cancelled --- (rfc3398)
http://tools.ietf.org/html/rfc3398#section-7.1.7
See this discussion:
http://www.obitalk.com/forum/index.php?topic=7510.msg48536#msg48536
So we don't know if it's the CID and GV is rejecting the call,
or if PP isn't completing the call, but I suspect GV is cancelling
the call.
I would try this: get a free NY DID and forward it to GV, give
the NY DID a call, and see what happens.
Taoman:
Quote from: primerisk on April 14, 2014, 08:34:12 pm
Does anyone have their service transferred over to PowerPhone and able to retrieve voicemail from Google Voice? Any other suggestions before I cancel?
This has nothing to do with PhonePower. You are spoofing your outbound CID with your GV number. Google Voice will not pickup a call that appears to be coming from itself. The same thing would happen with any carrier if you were spoofing your number. I would say to try and use *67 to block outgoing CID but that's not working for me. And that may be because I blocked anonymous callers in GV. I will try and investigate further. It is a conundrum I'll grant you but again, it has nothing to do with PhonePower.
primerisk:
Quote from: Taoman on April 14, 2014, 09:28:37 pm
...Google Voice will not pickup a call that appears to be coming from itself. The same thing would happen with any carrier if you were spoofing your number. I would say to try and use *67 to block outgoing CID but that's not working for me.
Now that's the first theory that seems to make any sense. If I call with *67, there is again a long delay, but it will then ring and I'll eventually get voicemail, but it won't recognize the number and you have to enter a forwarding number.
That is going to be a problem for lots and lots of GV users.
Taoman:
Quote from: primerisk on April 14, 2014, 09:44:45 pm
Now that's the first theory that seems to make any sense. If I call with *67, there is again a long delay, but it will then ring and I'll eventually get voicemail, but it won't recognize the number and you have to enter a forwarding number.
That is going to be a problem for lots and lots of GV users.
If you hit the * key when she picks up you'll be asked to enter your PIN and then one of your forwarding numbers.
The following worked for me when dialing with *67
Quote
If you're using Google Voice with a non-Google number: Your PIN gives you access to Google Voice settings and voicemail from the phones you've registered in the Phones tab of your Google Voice Settings. If you call your Google voicemail access number from a registered number, you may have to enter your PIN to access your messages, depending on the settings you've set up on the Phones tab. You can access your Google voicemail from any phone by calling the mobile phone and going to voicemail. During the voicemail greeting, press * , enter your PIN, and press #. If you're calling from a non-registered number, you'll need to enter your number as well for security purposes.
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