Newbie Support
Diane:
Ok, got the phone to work.
Registered the OBi 100. Maybe I missed something in the optimization of OBi set-up because when I attempted to signup for Vestalink and Anveo, it states near the end that it will call me with a PIN, but I never receive a call in order to activate!!! I tried several times reentering the info. with Vestalink then went over to Anveo and the same thing happened. It verifies that I can keep my number and everything moves along fairly smoothly until the end of the process. Checked out Voip but it did not allow for keeping my current number.
I have spent most of the day on this and frankly, am ready to just box it back up and send it back and keep the disgusting ripoff phone Co. that I currently use!!! >:(
Not a good day.
Taoman:
Quote from: Diane on April 23, 2014, 08:46:46 am
Registered the OBi 100. Maybe I missed something in the optimization of OBi set-up because when I attempted to signup for Vestalink and Anveo, it states near the end that it will call me with a PIN, but I never receive a call in order to activate!!! I tried several times reentering the info. with Vestalink then went over to Anveo and the same thing happened. It verifies that I can keep my number and everything moves along fairly smoothly until the end of the process. Checked out Voip but it did not allow for keeping my current number.
Was very confused by your post but since you edited it I have more of a clue........maybe. So you are trying to sign up with Vestalink and Anveo? May I ask why you're signing up with 2 different providers? I'm guessing by your post that what you are trying to do is port/transfer your Google Voice number to one of these VoIP providers. Is that correct? If so, may I ask why you are doing that at this time?
You say you "registered your Obi 100." With who?
My first suggestion would be to do one thing at a time and get that working before doing anything else but I'm not entirely clear on what you're trying to accomplish.
drgeoff:
I'm guessing that Diane's "registered the OBi" means she has signed up for an OBiTALK account and added her device to the Dashboard by dialling the **5 number.
Diane:
Went to OBi Talk Dashboard and registered to optimize the OBi set up per guide included in OBi box.
Went to Vestalink and tried to add as phone service and was fine until the end when it asks for PIN. It said that someone would call my phone number (the phone number that I'm carrying over from my former phone carrier), but the phone did not ring. Retried several times. No way to contact Vestalink.
So, I went Anveo and essentially the same thing happened.
So, I went back to see if I missed something on the OBi set up. It took me to the configured "plans" available which included Phone Power and some other plan. Phone Power does not allow for my using my old phone number so I don't want that plan. The other plan (I don't recall the name) was a two year sign up. I don't want a two year plan. An annual plan is ok.
I'm not doing Google Voice.
My corded phone is via ethernet as are my two laptops and fax which are working fine.
I've turned off my router firewall.
I tested the OBi via the Quick Start Guide enclosed in the OBi box and got the recording which indicated it was working. Just can't seem to get the OBi connected to the phone service.
Diane:
The screen gave a choice between being contacted by "text" or "call". Since my landline that I"m trying to connect does not have text, I chose for them to call. The purpose was that they were to issue the PIN so that I could insert the PIN and conclude the transaction. It appeared to be the last step in the process.
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