Newbie Support
cluckercreek:
In case I missed it, try a different browser on you sign up with VL or Aveno.
Taoman:
Quote from: Diane on April 23, 2014, 05:24:13 pm
The screen gave a choice between being contacted by "text" or "call". Since my landline that I"m trying to connect does not have text, I chose for them to call. The purpose was that they were to issue the PIN so that I could insert the PIN and conclude the transaction. It appeared to be the last step in the process.
So when you signed up for Vestalink did you get a temporary phone number? When you login to Vestalink do you see a phone number listed anywhere? Or were you unable to finish the signup process because of the "PIN" issue?
I assume you realize that porting/transferring a phone number can take days to accomplish? I don't understand your rush to port your old telephone number. You have no experience with your new carrier. What if it turns out you don't like your new service or it doesn't perform the way you want it to? Personally, I would never dream of trying to port my telephone number until I had some history with my new carrier and knew how it performed, how billing worked, what their customer support was like, is their feature set adequate for my needs, etc. The analogy I like to use (at least with guys) is would you give a girl an engagement ring on your first date? Of course not. Why not? You need to know the girl first and have some history with her. What if you aren't compatible together? But that is just my take on it. You may feel differently.
Again, my advice is to do one thing at a time. Sign up for Vestalink (or whoever) and use the phone number they give you for a period of time. Configure that carrier and number on your Obi device and test it out. If possible, forward your existing phone number to the number the new provider gives you. You can port your existing phone number at any time. My 2 cents and that is exactly how much it's worth.
PS. Just my personal experience...... I signed up for Vestalink and it took 2 months before I realized they weren't what I wanted. I would have been a very unhappy camper if I had already ported my phone number to them.
Diane:
I did not get a temporary number. It asked my city, and issued something like 555-19XX. It asked if I wanted my old phone number. I responded Yes and typed it in. (They confirmed it was valid, etc.)
That's when it prompted me to type in the phone number and a timer counting down illuminated and that I was to expect a call to give me the PIN number to validate that I was the phone number "owner."
Not in a hurry to port my number. I thought that I had to port it over before disconnecting my current phone Co. service (@$40/mo!!!) and once connected, I could disconnect with my current carrier. I have no clue how all of this works! (obviously).
If I simply accept a new number, I won't be able to receive calls on my old number since the OBi is not "connected" with my current phone service. How can I have the OBi (new number) set up and the old number set up at the same time?
Taoman:
Quote from: Diane on April 23, 2014, 08:22:13 pm
I did not get a temporary number. It asked my city, and issued something like 555-19XX. It asked if I wanted my old phone number. I responded Yes and typed it in. (They confirmed it was valid, etc.)
That's when it prompted me to type in the phone number and a timer counting down illuminated and that I was to expect a call to give me the PIN number to validate that I was the phone number "owner."
Strange. And you say the same thing happened with both Vestalink & Anveo? I've only ever ported to cell phone carriers so I can't be much help I'm afraid. Obviously, you can receive phone calls to your existing phone number? And you're positive it wasn't going to send you a text message? I would send an email to support@intelafone.com (this is Vestalink support email address) and ask what is going on.
Quote from: Diane on April 23, 2014, 08:22:13 pm
Not in a hurry to port my number. I thought that I had to port it over before disconnecting my current phone Co. service (@$40/mo!!!) and once connected, I could disconnect with my current carrier. I have no clue how all of this works! (obviously).
Yes, you would need to port your current number over before your old service would be cancelled. If possible, I would continue paying another month of your old service before porting out your number but that is your decision. Again, I only say that because you have no experience with Vestalink and what happens if you don't like the service? You'll have to port out again.
Quote from: Diane on April 23, 2014, 08:22:13 pm
If I simply accept a new number, I won't be able to receive calls on my old number since the OBi is not "connected" with my current phone service. How can I have the OBi (new number) set up and the old number set up at the same time?
Well my thinking was that you would connect your Obi to Vestalink using a temporary phone number just to test things out. And hopefully (don't know this for sure however) you can forward your existing phone number to the temporary number that Vestalink would supply you. That way, calls to your existing phone number would ring your Obi connected phone connected to Vestalink. Does that make sense?
Again, this is just the way I would do it because of my experience with Vestalink. I'm not saying it's the only way or the best way........just the way I would do it. Lots of people port their numbers immediately without having any experience with their new provider and it works out ok. You are taking a chance, however.
mo832:
Diane, imagine for a moment you don't currently have ANY phone service. Now you wish to set up your Obi with a voip provider. Normally, you would sign up, they give you your credentials and a new phone number. You enter these credentials and make sure you get a dial tone and can place calls. You sample the call quality. With your new phone number, you get a few people to call you at that number. See if the phone rings and you can speak to the caller. Use that new line with the new "secret" phone number for a few days or weeks. When you are satisfied that this is the service you want, THEN port your current POTS phone number to the new service. In the meantime, keep your "real" phone service with your current phone number and have 2 lines at the same time. One real phone company and one voip line. When you are ready, just port your real phone number over and the old service is terminated.
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