What service to use after May 15th 2014 with my Obi110? [noob alert!]
AlanB:
Yes. Porting to Anveo or another provider will solve that problem.
Michael_Reeder:
See the thread on Future9. I just switched over to them -- their residential deal provides a lot for the money. Some manual changes needed to config but pretty easy.
-- Michael
SteveInWA:
Quote from: MikeHObi on April 15, 2014, 05:17:12 pm
The only real catch is that Google's provider has been experiencing call completion issues with some DID's from pretty much all providers. it's hit or miss if you get a number that will work reliably.
Mike: we've been identifying and fixing these issues pretty rapidly in the past month. If individual GV users continue to experience a large percentage of calls not completing (e.g. busy signal or SIT followed by error message), then open a post over on the GV forum, and we'll try to resolve it.
MikeHObi:
Quote from: SteveInWA on April 16, 2014, 08:49:37 pm
Quote from: MikeHObi on April 15, 2014, 05:17:12 pm
The only real catch is that Google's provider has been experiencing call completion issues with some DID's from pretty much all providers. it's hit or miss if you get a number that will work reliably.
Mike: we've been identifying and fixing these issues pretty rapidly in the past month. If individual GV users continue to experience a large percentage of calls not completing (e.g. busy signal or SIT followed by error message), then open a post over on the GV forum, and we'll try to resolve it.
Already ported out. The issues I were having though were not busy signals or any SIT or error messages. Simply what happens is that google gets the call to whatever point starts their voice mail timer. Then for whatever reason they take an extended amount of time abstract time to complete a call to the voip provider.
Sometimes the call makes it to the voip provider so it shows up as received by them but by the time they have forwarded on to the OBI google voice mail has already grabbed the call. Obi never rings the phone.
Sometimes the call doesn't make it to the voip provider before google voice mail grabs the call.
Sometimes the call makes it to the voip provider so it shows up as received by them, they forward it to the Obi, and the obi is able to ring the phone once before google voice mail grabs the voice.
In all cases the caller hears the phone ring and ring and ring but it never rings but maybe once at the obi if at all. Logs in the Obi and at the VOIP provider (Anveo and Callcentric) confirm that once they have the call they are transferring it quickly.
I posted this in the GV support form back when it first started and got no feedback and others posting similar problems never resulted in Google even acknowledging that there was a problem. It's the lack of any real person to talk to so that such issues can be resolved that makes GV a non-starter for me for home use.
I still use it for my personal number which rings my cell, my home, and my office. It's worked great and reliably for years.
SteveInWA:
Quote from: MikeHObi on April 17, 2014, 11:16:14 am
Quote from: SteveInWA on April 16, 2014, 08:49:37 pm
Quote from: MikeHObi on April 15, 2014, 05:17:12 pm
The only real catch is that Google's provider has been experiencing call completion issues with some DID's from pretty much all providers. it's hit or miss if you get a number that will work reliably.
Mike: we've been identifying and fixing these issues pretty rapidly in the past month. If individual GV users continue to experience a large percentage of calls not completing (e.g. busy signal or SIT followed by error message), then open a post over on the GV forum, and we'll try to resolve it.
Already ported out. The issues I were having though were not busy signals or any SIT or error messages. Simply what happens is that google gets the call to whatever point starts their voice mail timer. Then for whatever reason they take an extended amount of time abstract time to complete a call to the voip provider.
Sometimes the call makes it to the voip provider so it shows up as received by them but by the time they have forwarded on to the OBI google voice mail has already grabbed the call. Obi never rings the phone.
Sometimes the call doesn't make it to the voip provider before google voice mail grabs the call.
Sometimes the call makes it to the voip provider so it shows up as received by them, they forward it to the Obi, and the obi is able to ring the phone once before google voice mail grabs the voice.
In all cases the caller hears the phone ring and ring and ring but it never rings but maybe once at the obi if at all. Logs in the Obi and at the VOIP provider (Anveo and Callcentric) confirm that once they have the call they are transferring it quickly.
I posted this in the GV support form back when it first started and got no feedback and others posting similar problems never resulted in Google even acknowledging that there was a problem. It's the lack of any real person to talk to so that such issues can be resolved that makes GV a non-starter for me for home use.
I still use it for my personal number which rings my cell, my home, and my office. It's worked great and reliably for years.
I'm sorry it didn't work out for you. Everybody has their own tolerance level for problems. A lot of people here are trading one unreliable service for another. I'm not debating whether or not GV is a reliable home phone service - in fact, it shouldn't ever be considered a substitute home phone company; that was a result of misleading advertising by Obihai.
I wouldn't make the generalization that your past experience is still the universal case for GV. It's certainly true that there is no direct customer support for GV. Many people foolishly sign up for it for business use, which is a terrible idea. However, Google has recently stepped up its engineering support for GV, and I have been able to get call routing issues solved in anywhere from a few hours to a few days for the most part. I only know of one case at the moment, where we have a problem that's gone on for months, and frankly, it's a certain major phone company that's at fault.
Again, if anyone has repeatable, documented cases of calls not being received on a GV number, or an inability to place calls from a GV number to certain rate centers (telephone exchanges or blocks of numbers), then post the details over on the GV forum, and hopefully, we'll see it and report it for you.
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