Admin, please=> Day-to-day use...of this Forum ?!?
carl:
Quote from: SteveInWA on April 19, 2014, 06:25:24 pm
Or, more likely, as is the case with many businesses (sometimes wisely), "If it doesn't contribute to our revenue or gross profit margin, then don't spend any time on it."
It's highly unwise in this case because this forum ( and the VoIP tech chat on DSL forum) are a replacement for customer service . Especially now, with the approaching end of third party use of GV on which Obihai largely depended, it will be crucial for Obi to keep/attract SIP customers.
SteveInWA:
Quote from: carl on April 19, 2014, 08:01:58 pm
Quote from: SteveInWA on April 19, 2014, 06:25:24 pm
Or, more likely, as is the case with many businesses (sometimes wisely), "If it doesn't contribute to our revenue or gross profit margin, then don't spend any time on it."
It's highly unwise in this case because this forum ( and the VoIP tech chat on DSL forum) are a replacement for customer service . Especially now, with the approaching end of third party use of GV on which Obihai largely depended, it will be crucial for Obi to keep/attract SIP customers.
I didn't say it was wise, but that it was likely. Consider a company that is faced with a declining revenue stream already, and likely a faster rate of decline to come. That leads to belt-tightening, layoffs, and fewer resources to do the day-to-day work. I do agree that they'll need to try harder to support their customers, though. I just don't think the forum will be the primary support vehicle; it hasn't been so for years.
I recently dealt with "Brand G" customer support. I posted a question over on their forum. A rep answered me very promptly, but simply told me to open a support ticket, which I did. That ticket was promptly handled. If some Obihai employee was at least scanning the forum and doing the same, it would be better than nothing.
carl:
Quote from: SteveInWA on April 20, 2014, 09:31:09 pm
I do agree that they'll need to try harder to support their customers, though. I just don't think the forum will be the primary support vehicle; it hasn't been so for years.
I recently dealt with "Brand G" customer support. I posted a question over on their forum. A rep answered me very promptly, but simply told me to open a support ticket, which I did. That ticket was promptly handled. If some Obihai employee was at least scanning the forum and doing the same, it would be better than nothing.
Wonder whether your question about "brand G" was strictly hardware related or had anything to do with set up/ programming/daily use of the product. For me , " Brand Y " would be probably the replacement for the case Obihai falters, although I would hate to go through the expenses of replacing the the phone system .
Over the years many of us could not understand why Obi bets everything on GV and why they neglect the SIP customers. The manual is a horror, pre configured dial plans in the portal of questionable value, difficult for non expert to tweak it. And they actually chased out from the forum the only guy who was capable enough and spent enough time to function as a sort of replacement for tech support. Now the sledge hammer is coming down. ::)
vtsnaab:
Geez.
I posted asking about the broken/inoperative email notifications here.
Seems obvious the admins/mods here are either absent or disinclined to address this query.
That being said, perhaps I should just hit the 'lock' button and be done with it rather than watching it wander so far afield ?!?
ebow:
I could post some offensive words and see if any admins / moderators bother investigating. Then again, I like being able to post here, so maybe I won't. ;D
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