During call, I stop hearing remote party (go silent) but they can still hear me.

[Raoul]

Set up:

- VDSL - 25 Mbs Down / 10 Mbs Up,
- Bell Connection Hub 2864 Router,
- OBI 202 - Google Voice outbound calls / Anveo inbound calls.

On both, outbound and inbound calls, I will stop hearing the remote party (they go silent as if the line is dead) but they can still hear me. This can happen at any time during the call. When I first got the OBI202 back around Feb 2013, it worked fine. Problem started maybe in November 2013, stopped for maybe a month around January 2014 then started again. I've not seen this problem yet in the forum but I really NEED a solution.

[c3c3]

If your Anveo inbound calls are really calls forwarded from GV, I would say this is mostly a GV problem.

[Raoul]

Correction: I'm in Canada; we only have Google Talk. We have no phone number with GT to receive regular phone calls. Anveo has my phone number and inbound calls come through Anveo only. I believe it is ether the Obi box or some setting in the router. What I can't understand is why this problem came, left then came back again. Maybe some router and OBI updates combine to cause the problem. What type of settings could I look for and try in my router to prioritize and allow pass-through of the OBI data?

[sailing]

I doubt its your router. If the router was an issue, you would probably have dropped calls due to the obi loosing registration. Here is a list of things to try to isolate the problem. Do them one at a time and make sure the problem still exists.

1. In your Obi, move Anveo to a different SP#. Does the problem go away? Then its the Obi. If the problem persists, go to step 2. (If the problem goes away, don't use that SP port anymore.)
2. Sign up with another PAYG service, such as Voip.ms, and route your outgoing calls through them. Make sure your use the same SP# from step 1. If the problem goes away, then its Anveo. (I'm assuming both outgoing and incoming calls have the problem.) If the problem persists, it looks like the Obi is the problem.
3. Finally, try a different router. (Although I doubt the router could cause this, I don't want to discount the possibility.)

If this only happens on incoming calls you will need to try using a new Obi after trying steps 2 and 3.

[drgeoff]

It could be the router.  The NAT closing the port the audio is coming in on.  Try putting the OBi in the router's DMZ if the router has that feature.  Possibly not a long term fix but if it exonerates the OBi and Anveo then it stops you barking up some wrong trees.