Switched from GV to PhonePower - intermittent "not configured"
EdWilliams:
I've had my OBI100 for over a year, using GV with no problems. Anticipating the loss of GV, I switched to PhonePower which I configured on SP2, made it the default for outgoing calls and left GV on SP1. It worked immediately - BUT about once every two days, the phone stops working. If I dial out, I get a "service not configured" message. Rebooting the OBI fixes the problem. I deleted GV on SP1, in case that was somehow the issue, but that had no effect.
Any ideas? I didn't change anything other than the provider, but the phone has gone from very reliable to flakey.
adutchman:
Quote from: EdWilliams on April 23, 2014, 10:59:06 am
I've had my OBI110 for over a year, using GV with no problems. Anticipating the loss of GV, I switched to PhonePower which I configured on SP2, made it the default for outgoing calls and left GV on SP1. It worked immediately - BUT about once every two days, the phone stops working. If I dial out, I get a "service not configured" message. Rebooting the OBI fixes the problem. I deleted GV on SP1, in case that was somehow the issue, but that had no effect.
Any ideas? I didn't change anything other than the provider, but the phone has gone from very reliable to flakey.
I also signed up with PhonePower and configured it on SP2, made it the default for outgoing calls and left GV on SP1.
It also worked immediately and then this afternoon, when I tried to make a call, I got "service not configured" message as well.
After rebooting the device all was good again. I hope this is not a sign of the way things are going to be.
Update: I removed the Google Voice configuration completely (it was on SP1) and move the SIP (PhonePower) from SP2 to SP1. So far so good. I will see how it is in the morning.
jimbo_obi:
Same problem here. When this happens, the phone light is OFF on the OBi device, and I can't make calls. However, when I log into the OBi device web page, it shows the service is still registered.
I need to reboot my OBi100 daily. Does anyone have any advice on configuration changes that may avoid this problem?
Keep-alive, registration period, etc.?
adutchman:
Here is some more information on this problem:
When trying to make calls from the outside or a cell phone to my PhonePower phone number, I get a recorded message that says "(my phone #) can't take your call now. To transfer to a fax machine press 7. At the tone please record your message. When you have finished recording, simply hang up or press # for further options." Then I get a beep.
When I login to OBiTalk and check the dashboard, the SP1 shows OBi PhonePower with status Registered.
If I restart the device all is good again.
Taoman:
Quote from: adutchman on April 24, 2014, 02:03:23 pm
Here is some more information on this problem:
When trying to make calls from the outside or a cell phone to my PhonePower phone number, I get a recorded message that says "(my phone #) can't take your call now. To transfer to a fax machine press 7. At the tone please record your message. When you have finished recording, simply hang up or press # for further options." Then I get a beep.
This is because the call is going to PhonePower's voicemail system which you haven't set up yet. I realize this doesn't explain why the calls aren't going thru to your Obi device but that is why you are hearing that recording.
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