Switched from GV to PhonePower - intermittent "not configured"
adutchman:
4/28/2014 Update:
Checked the phone service this morning. I had dial tone and could make outgoing calls.
No incoming service at all. Checked status light on OBi100 and the Phone LED status light was off.
Rebooted device and all was good again.
One of the reasons I went with PhonePower is because they had a local number for my city. However, I am going to cancel the service if there is no fix for this soon.
CheapSk86:
I am reviewing the plans out there now to replace my GV account for my in-home office. I work from home and need a reliable service as I am on the phone between 500-800 minutes a week. The basic plans won't work for me but I like the PhonePower listed plan for unlimited minutes per month. I was really eying that plan but it looks like there is a service issue all of you are having.
Given this thread, and the number of users, are there any out there that aren't having this difficulty? And are all of the issues with a certain Obi model? I notice the mention of the 100 in several posts, while I am using the 202. If this is a common theme with PhonePower, I might have to see if I can find a comparable service and rate, with a better reliability.
IMO, this is a really good thread to keep updated. Thanks to the OP for bringing it up.
Taoman:
Quote from: CheapSk86 on April 28, 2014, 10:21:45 am
Given this thread, and the number of users, are there any out there that aren't having this difficulty?
I have PhonePower and it has been rock solid from day one. It has never lost connection and it's been over 1 month. I did configure my Obi thru the web portal but that configuration didn't work after the signup process was complete and I had my SIP credentials. I had to delete my PhonePower configuration and manually add it back in again. Since that day I have had zero problems.
I am really perplexed at the number of people that seem to be having problems. I just don't get it. I have a very old Linksys wrt54g router with stock firmware and an Obi 110 using Comcast as my ISP. I have tried and configured Google Voice, SipGate, Vestalink, Callcentric, IPComms, PhonePower, Anveo, and CallWithUs with absolutely no issues. Well, I did have major latency issues with Vestalink but that had nothing to do with my Obi, router, or ISP.
Taoman:
For those having problems losing their connection with PhonePower have you tried using their softphone?
I would suggest installing PhonePower's softphone on your PC and keep it up and running 24 hours a day if possible. When you lose connection with PP on your Obi are you still connected to PP with your softphone? Also, for those that call in from the outside and their Obi connected phone does not ring, does your PP softphone on your computer ring? Same way for outgoing calls. If you can't call out with your Obi connected phone are you able to call out with the PP softphone?
You should be able to have 4 UAs connected to your PP account at one time. When someone calls me both my Obi connected phone and PP softphone ring simultaneously. Likewise, I can have 2 simultaneous outgoing calls with my PP account: one on my Obi connected phone and one on the PP softphone.
Using the PhonePower softphone may help in troubleshooting and isolating where the problem lies.
kealolo:
Lets pay attention to the comment from PeterFales - he doesn't have a router in his system but is still having the same problem. Doesn't this mean that "SIP ALG" is a red herring?
Seems to me that if the router wasn't handling things right, it wouldn't work fine for days and then disconnect. It sounds more like a problem between the Obihai site and the phonepower site.
Time is counting down for me on whether I cancel the year of phonepower or not, and we haven't really seen an answer for this. Is that because some people don't have the problem, or just don't comment on the forum?
One workaround is simply to cycle power off/on the obihai device fairly often, like every morning, but that's extremely halfassed. Shouldn't have to treat a new VOIP service like a $50 used car.
Are there router brands that don't have this problem, or - more likely - is this an obihai problem that they aren't bothering to fix? GV never did this, nor did VOIP.MS.
Getting right down to it, the PhonePower service seems to just be unreliable with Obi devices, that seems to be the long and the short of it. The SIP ALG advice may just be baffling us with BS while the 30-day refund period runs out. Sorry if I sound cynical, but this is the "preferred provider" Obi directed us to... where are they now?
DJ
TP-Link wired router
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