Switched from GV to PhonePower - intermittent "not configured"
adutchman:
Update 4/28/2014:
As another user suggested, I had put my OBi100 device in the DMZ of my router, which is almost like plugging it directly into my cable modem's Ethernet port. This did not resolve the issue either.
It seems that usually after about 1 hour or so, incoming calls go straight to voicemail. I have noticed when this occurs, the Phone LED status light on the OBi100 is off.
OBIHAI's FAQ page states that when the Phone LED is not on, "The service provider configured in the OBi needs to have a valid credential. Make sure you have entered the correct information in you OBiTALK under your Service Provider configuration.
I started a chat with PhonePower tech support and explained the situation to them. Since my device was in the DMZ, they were able to access and check my OBi100 configuration. The support tech said that everything looked okay. He even made a call to my house which I answered and we talked about the situation.
Then the tech enabled a syslog capture on my device and told me that he would periodically call my number until they were able to duplicate the problem.
I received a message a few hours later and they told me that they were able duplicate the issue and captured the data and are forwarding this to their network team for analysis and will report back to me.
Also, last night I opened a support ticket with OBIHAI tech support explaining what has been happening up to this point. They sent a reply this evening with the following message...
"We have upgraded your OBi100 to a newer firmware that should have the registration to PhonePower more stable."
I have verified that the firmware is in fact newer that what is available to download from their web site.
So far my device has been up for over 2 hours since the firmware upgrade and incoming calls have been working.
Taoman:
Quote from: adutchman on April 28, 2014, 06:20:10 pm
"We have upgraded your OBi100 to a newer firmware that should have the registration to PhonePower more stable."
I have verified that the firmware is in fact newer that what is available to download from their web site.
Wow. Could you please post what your firmware version is now?
kealolo:
I too opened a support ticket with Obihai and they replied that they had updated my firmware, we'll see how that goes. I'm glad they are trying stuff. Hasn't dropped connection yet but it hasn't been long.
Not sure if this is the firmware #, but at the Obi config page my device now says SoftwareVersion 1.3.0 (Build: 2858)
I have an Obi100.
fingers crossed...
zorlac:
I'm at Software Version 1.3.0 (Build: 2824)
Anybody got a link to build 2858?
Thanks
Taoman:
Quote from: zorlac on April 29, 2014, 03:50:52 am
I'm at Software Version 1.3.0 (Build: 2824)
Anybody got a link to build 2858?
I'm at the same build you are. There is no link as of yet. This appears to only be available from Obihai support.
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