Switched from GV to PhonePower - intermittent "not configured"
Harvey:
About one week ago, whenever I was dialing out I heard the "No Service Configured error, Please login to configure your device." But, when I logged into my Obitalk account I find that the PhonePower at SP1 is "registered", which means it does not need to be configured. I was able to speak to a tech from PhonePower who used a remote service to take over operation of my computer and accessed my router and made some changes, the main one being that he disabled the SIP ALG in my router and, since that time, I have not had any problems with the PhonePower through my Obihai. If problems develop, I will update this comment.
I suggest that users, before cancelling, contact PhonePower and let them try to work out a solution to your problems. I am glad that I signed up with a service that allows me to actually speak to a tech agent who can even use remote to access my router.
Bob_in_MA:
I also have encountered this problem. I asked Obi to update the firmware on my OBI100 and they have.
But also, I found this page for setting up the Obi with your router. It involves selecting protocols for various ports.
http://www.phonepower.com/wiki/Obihai_set_up
My router (switch really) is a TP-Link, but they have a page that lists all sorts of brands:
http://www.phonepower.com/wiki/Customer_Provided_Routers
Re disabling SIP ALG. I contacted TP-Link and they told me it doesn't support the SIP ALG anyway. In other words, this could not have been the cause of the problem in my case.
We'll see if the firmware and configuring the router helps.
I still have GV as SP1 but told my OBi to use SP2 (Phone Power) for outgoing calls.
I was wondering if others who've encountered the problem also still have GV on SP1?
Thanks,
Bob
Drewsa:
Same problems... Just signed up this weekend for PhonePower in anticipation of loss of google. I have never gotten past "service not configured" on the obi dashboard. I will try some of these fixes and report back as well.
fugley4651:
I completely eleminated GV from my Obi100 and have PhonePower as my SP1. I just forward my number from GV to my new phone number from PP.
adutchman:
Quote from: Taoman on April 28, 2014, 07:01:07 pm
Quote from: adutchman on April 28, 2014, 06:20:10 pm
"We have upgraded your OBi100 to a newer firmware that should have the registration to PhonePower more stable."
I have verified that the firmware is in fact newer that what is available to download from their web site.
Wow. Could you please post what your firmware version is now?
This is what I have:
ModelName OBi100 help
HardwareVersion 3.4 help
SoftwareVersion 1.3.0 (Build: 2858)
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