Switched from GV to PhonePower - intermittent "not configured"
adutchman:
Quote from: Taoman on April 24, 2014, 02:20:16 pm
This is because the call is going to PhonePower's voicemail system which you haven't set up yet. I realize this doesn't explain why the calls aren't going thru to your Obi device but that is why you are hearing that recording.
Actually I did set up the voice mail. It is even forwarding the messages to my e-mail address. No, there is definitely a problem.
I was just on a TechChat with PhonePower. He told me on to make sure that SIP ALG is disabled on my Netgear router and then to following the instructions at this URL...
http://www.phonepower.com/wiki/Obihai_Lite#Obihai_Initial_Sync
I will check things out when I get home later are report back.
kealolo:
I have had the same problem with my Obi100 and PhonePower.
Did a tech chat with the phonepower site and he had me re-submit the information on the obihai site and then reboot the device. Sounds from this like rebooting the device would have been sufficient.
Clearly, this is a problem.
It's even a bigger problem if you read the fine print - once can only get out of the annual phonepower contract for the first 30 days, after that you write off your year's charges if you leave.
I asked the chat tech guy how often I could expect this to happen and whether they were having any incompatibility with obi devices. He blamed the "portal", and when I asked for clarification he meant the Obi website.
But it seems like there is a real problem of dropped service with utterly no warning... nice that they include E911, but damn glad I wasn't calling E911 last night because we had no phone service.
ObiHai needs to weigh in on this. Any Obi people posting here?
all best...
adutchman:
After getting home I checked my Netgear router as the PhonePower tech support person suggested. I found the Disable SIP ALG setting and it was not checked. This means that SIP ALG is in fact enabled. I checked the box and disabled SIP ALG and restarted by OBi100 device.
I remember having to do the same thing a few years ago on my old Linksys router when I was using a MagicJack which is also a SIP device.
My OBi100 device and phone service always seems to work for a while after restarting it. It always seemed to not be working sometime the following day. I will post an update tomorrow to let everyone know how it turns out.
I found a short article about SIP ALG and why VoIP providers often recommend that you turn it off here...
https://support.gradwell.com/entries/23128463-What-is-SIP-ALG-and-why-does-Gradwell-recommend-that-I-turn-it-off-
For those that are having this same problem after switch from Google Voice to a standard VoIP provider, what have you got to lose. See if your router has a SIP ALG setting and disable it. You can always change it back.
adutchman:
Here is an e-mail response from Obihai Support Team...
Do this:
1. Look at your router's configuration.
Go to your router's (the router that OBi is connected to) configuration and disable "SIP ALG"
For example:
http://screenshots.portforward.com/routers/Netgear/WGR614v9/WAN_Setup.htm
Google Voice is not SIP, therefore you never had to do this.
2. After you have saved the setting, reboot your router to make sure that the setting is applied.
3. Now try to make calls out again.
-Obihai Support Team
EdWilliams:
I have an ASUS RT-N66U ("Dark Knight") router. I couldn't find any SIP settings either on the web interface or by telnetting in and executing "nvram show|grep sip".
I then updated the firmware to the latest version 3.0.0.4.374_720.
I now have a new toggle under WAN|NAT Passthrough for SIP passthrough. (also with the telnet there's a new variable fw_pt_sip=1).
For the moment I've left it enabled to see what happens. The article https://support.gradwell.com/entries/23128463-What-is-SIP-ALG-and-why-does-Gradwell-recommend-that-I-turn-it-off- suggests to turn it off because it may be poorly implemented. If the firmware upgrade doesn't fix things, I'll try turning the NAT passthrough off.
Navigation
[0] Message Index
[#] Next page
[*] Previous page