Switched from GV to PhonePower - intermittent "not configured"
rodan:
Guess not everyone moving from GV to PP on an Obi100 is having this intermittent " not configured " problem.
The latest, standard, firmware update is 1.3.0 build 2824.
I emailed Obi support to see if I can get the latest firmware, with fix for using PP.
flanda:
I had this same problem after switching to Phonepower, but whenever I got the "service not configured error" I made a test using the Phonepower softphone on my computer and both outbound and inbound calls worked fine. I just recently disconnected my local landline and migrated from GV to Phonepower on sp1, so I thought the Obi was probably not routing the calls correctly. What fixed it for me was checking the "primary line for outgoing calls" box on the portal's sp1 configuration page because it was unchecked.
It may not help others with this problem but if you configured the Phonepower service on sp2 and disconnected GV from sp1, then the outbound call route may still say to use sp1 unless you check the sp2 box as the primary line. Sounds very similar to my situation.
I suggest using the Phonepower softphone to test the service because at least it will help check if the problem is external to the Obi (Phonepower or router SIP configuration issue as was suggested). I didn't have to make any changes to my ASUS router. Hope this helps a little.
EdWilliams:
Quote from: flanda on May 05, 2014, 01:05:22 pm
What fixed it for me was checking the "primary line for outgoing calls" box on the portal's sp1 configuration page because it was unchecked.
I didn't have to make any changes to my ASUS router. Hope this helps a little.
I had the "primary line for outgoing calls" switched to PhonePower from the day I signed up. Changes to my Asus router have had no effect. On the other hand since switching to the new firmware, I've been stable for three days.
PeterFales:
Is it 2858 of the OBi 100 firmware that is believed to help with the problem?
Is there a similar fix for the OBi 200 series? (Does anyone who was experiencing the problem on the 200 series think that a firmware update helped? If so, what were the "before" and "after" build numbers?) For the record, I was using " 3.0.1 (Build: 4330)" when I experienced the intermittent "not configured" errors. I've since upgraded to 4350, but I don't have PhonePower anymore, so I can't test it.
adutchman:
5/8/2014 Update:
It has been 10 days since the firmware upgrade by OBi Support and all is still good with phone power service. I am still able to make and receive calls okay. The Phone LED has been green on the device this whole time as well.
My OBi100 device status page shows an uptime of 7 Days 23:45:35.
I believe that it was the firmware upgrade and following the router configuration instructions from PhonePower that led to the successful operation of both my OBi100 and PhonePower service.
This will probably be my last post on this thread. Good luck to all and thanks for everyone's suggestions and help.
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