Problem With Callcentric Voicemail
conlifj@gmail.com:
I also have callcentric as service provider 2 on my OBI110, but unable to get voicemail, when someone calls my callcentric number instead of going to voicemail a recording ask for remote access code, any help would be appreciated. Device is registered, I can make and receive calls no problem, but no one can leave me a voice mail when they call my callcentric number. Thanks again in advance.
RonR:
It's unlikely this is related to your OBi.
Many VoIP providers don't have voicemail enabled by default. Have you logged into your CallCentric account and checked your voicemail settings there? CallCentric technical support is probably your best resource for answers on this.
From CallCentric's FAQ:
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How do I set up my voice mail account?
*Please make sure that you have already added voicemail to your Callcentric account. Voicemail is free and can be added or removed at any time you wish.
Once you have ordered voice mail you can dial *123 from your Callcentric phone and you will hear a welcome prompt, follow the prompts to configure your voice mailbox.
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In order to be able to dial *123 from your OBi's SP2 Service, you will need to modify your ITSPB DigitMap:
(*123|1xxxxxxxxxx|<1>[2-9]xxxxxxxxx|011xx.|xx.|(Mipd)|[^*]@@.)
SteveInWA:
As usual, RonR has the most likely answer--good work!
As per the FAQ that Ron quoted, Callcentric treats voicemail as an optional "product" that you can "buy" for $0, since some people don't need it. By default, new accounts don't come with VM; you have to add it to your shopping cart.
After you add it, you can customize its behavior on the voicemail tab of your Callcentric dashboard. See my screenshots below.
Unless you've done something odd with your OBi configuration to route the inbound calls, the behavior you are seeing should have nothing to do with the OBi.
conlifj@gmail.com:
I have voicemail serviced activated with callcentric, been using callcentric for almost 7 years so I am pretty familiar with how it works, prior to using OBI110 I was using a Linlsys SPA3102 adapter to run my phone service and it worked fine, I just reconnected it and tried and I went to voicemail when no one picked up, so somewhere there is a glitch, I placed a trouble ticket with callcentric and is awaiting there response to this dilemma.
conlifj@gmail.com:
Got the problem fixed on my own, had to reduce the time from 35 seconds to 20 seconds for calls to go to voice mail on my callcentric account, so that my built in answering service does not pick up even when it is in the off mode.
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