Problems Converting to Anveo
kaborka:
I just switched from GV to Anveo, and it went pretty well. I already had an Anveo acct for E911. On my first attempt, after deleting GV from SP1, I went to the Approved Provider page and clicked Anveo, then selected my Obi and SP1, then since I already had E911 I selected "Reprovision existing account". WRONG! You must pick "Create account" -- it will give you the opportunity to log into your existing account later. Yes, it IS confusing.
After completing setup at Anveo, you have to go back to the Obi Dashboard and configure the Anveo SP1 service to be the default for outgoing calls AND E911. Your old E911 on SP2 should be deleted.
I did not port my GV#. GV seems to forward to my new Anveo DID just fine. You should edit the call flow at Anveo to increase the voicemail answer time to 45 sec, so GV voicemail will get unanswered calls instead of Anveo.
c3c3:
Quote from: kaborka on May 09, 2014, 05:07:18 pm
You must pick "Create account" -- it will give you the opportunity to log into your existing account later.
Did you have to create a new account (with a different email address), or were you able to convert the e911 account automatically?
jadite:
whew......so far, I am not a happy camper. I find the Anveo webpage to be very confusing especially when it comes to the packages using a ported (I hope) google voice number. First: I'm concerned because I have not gotten a notification that my porting has taken effect. I used the URL posted on the Anveo website. SECOND: I was originally going to go with the basic package just to test things out but when I try to change the package from FREE to something else, the $39.95 package is not listed. In frustration, I tried to sign up for the STARTER package......and then found out that I had to put money in my account in order to do that......and found out I could only do that using Paypal, which I HATE!! THIRD: And then to find out that I could only deposit certain increments set by your company instead of just what I needed to pay for a year. FOURTH: And then to add insult to injury, the money has been added to my credit card but your system does not recognize that yet so I have money floating around. So far this is a total cluster _____. I'm almost ready to ditch my Obi110 and buy a cellphone package!! >:(
kaborka:
Quote from: c3c3 on May 09, 2014, 06:00:07 pm
Did you have to create a new account (with a different email address), or were you able to convert the e911 account automatically?
It added the Obi Basic package to my existing E911 account. There's an option to log into the existing acct during the setup of the new service.
@jadite: The Anveo Obi packages are only available via the Approved Provider page on the Obi portal.
Also, you do not need a Paypal acct. I was able to process the CC charge as a "guest" (I always use one-time cc#s anyway).
jadite:
I used a "guest" PP account to add funds to my account but I'm still waiting for it to show up in my account and you can't choose a package until you have funds. My MC account shows that the charge is pending but it has been deducted from my available line of credit already and cannot be disputed so I'm stuck until Anveo "verifies" it. This is why I hate PP.....they play with the float and nothing happens until they want to actually release the funds. The original intent of PP back in 1997 or 1998 was no muss, no fuss, no charges for doing anything but once eBay bought it ought, it's been a disaster.
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