How do I close Anveo Account
conlifj@gmail.com:
Opened Anveo account three days ago and realized that the devil is in the details. Like customer support is paid service and their Chat service is never online. If you have a problem you have to contact OBITALK but I paid my money to Anveo.
Also there is no place on their website for you to close your account and request a refund. If anyone has the answer to this I would greatly appreciate it. I was forced to initiate a dispute with paypal and guess what happened immediately following that? The balance on my account went to a negative $38.57 and moments before it had a credit balance of $1.50 or what ever that free credit they provided to you when you activate your account.
Please help. I am still within my 30 days thank goodness I hope
bdwill:
I'm in the process of cancelling my service with Anveo as well due to similar issues that I was careless to research before hand. My issues are paid subaccounts, customer support, and caller ID name. I emailed customer.support@anveo.com yesterday to request my account be closed and current balance and prepaid service to be refunded.
AlanB:
It's all clearly spelled out in the Terms of Service.
REFUND POLICY
There is no refund for any prepaid services. However, when you close your account then unused funds on your account will be refunded. $5 refund processing fee will be withheld from the amount refunded.
ACCOUNT CLOSURE
Only accounts in a good standing can be closed. Accounts with negative balances must pay off the balance prior to closing the account. To close an account a customer have to contact Anveo Customer Support ( customer.support@anveo.com ) by sending an email from the email address used to open the account with 'CLOSE ACCOUNT REQUEST' in the subject line and the email message should include the account number. When a customer requests his/her account to be closed all customer's subscriptions to Anveo services (including Anveo phone numbers) will be canceled and a refund will be issued for any balance remaining in the account. Refund processing fee in the amount of $5 will be withheld for all refunds.
Also you don't have you pay for customer service. But you may have to for tech support.
conlifj@gmail.com:
Well, good news. I just got a full refund from Anveo. I am not sure which worked but my last resort was to file a dispute with PayPal and I also submitted a request with a free ticket on Anveo website and I also sent an email to OBITalk.
I do belief it was the paypal dispute that did it.
NOTE: Be very careful signing up with this company because all the details are not outlined prior to signing up for the service.
1. Tech support request will cost you over time.
2. There is no way to cancel your service on their website
3. Their online Chat was never online for the three days I tried
4. You can leave a message on the online chat but do not expect a response
5. Contacting OBITALK will not help much in this matter
6. The contact phone number will not get you speaking with a representative from Anveo
7. I recommend if you sign up for their service use a credit card and not your bank account
8. You are required to contact OBITalk for your support and not the company you paid your money to.
9. Please read all the details within the 30 days after signing up for their service.
bdwill:
Quote from: AlanB on April 30, 2014, 02:06:36 pm
It's all clearly spelled out in the Terms of Service.
REFUND POLICY
There is no refund for any prepaid services. However, when you close your account then unused funds on your account will be refunded. $5 refund processing fee will be withheld from the amount refunded.
ACCOUNT CLOSURE
Only accounts in a good standing can be closed. Accounts with negative balances must pay off the balance prior to closing the account. To close an account a customer have to contact Anveo Customer Support ( customer.support@anveo.com ) by sending an email from the email address used to open the account with 'CLOSE ACCOUNT REQUEST' in the subject line and the email message should include the account number. When a customer requests his/her account to be closed all customer's subscriptions to Anveo services (including Anveo phone numbers) will be canceled and a refund will be issued for any balance remaining in the account. Refund processing fee in the amount of $5 will be withheld for all refunds.
Also you don't have you pay for customer service. But you may have to for tech support.
The majority of people don't read TOS agreements or EULAs. The refund policy is unfortunate but you live and learn (and eventually read TOS agreements).
I did find their TOS and apparently their refund processing fee is now $0.70?
Quote
36. ACCOUNT CLOSURE
Only accounts in a good standing can be closed. Accounts with negative balances must pay off the balance prior to closing the account. To close an account a customer have to contact Anveo Customer Support ( customer.support@anveo.com ) by sending an email from the email address used to open the account with 'CLOSE ACCOUNT REQUEST' in the subject line and the email message should include the account number. When a customer requests his/her account to be closed all customer's subscriptions to Anveo services (including Anveo phone numbers) will be canceled. Account balance over $0.7 will be refunded and the refund processing fee in the amount of $0.7 will be withheld for all refunds.
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