How do I close Anveo Account
conlifj@gmail.com:
It also stated I have 30 days to cancel the service when I was signing up for the service. So why is there no place or details on how to cancel your account? I guess you forgot to mention that section.
bdwill:
Quote from: conlifj@gmail.com on April 30, 2014, 02:25:29 pm
Well, good news. I just got a full refund from Anveo. I am not sure which worked but my last resort was to file a dispute with PayPal and I also submitted a request with a free ticket on Anveo website and I also sent an email to OBITalk.
I do belief it was the paypal dispute that did it.
NOTE: Be very careful signing up with this company because all the details are not outlined prior to signing up for the service.
1. Tech support request will cost you over time.
2. There is no way to cancel your service on their website
3. Their online Chat was never online for the three days I tried
4. You can leave a message on the online chat but do not expect a response
5. Contacting OBITALK will not help much in this matter
6. The contact phone number will not get you speaking with a representative from Anveo
7. I recommend if you sign up for their service use a credit card and not your bank account
8. You are required to contact OBITalk for your support and not the company you paid your money to.
9. Please read all the details within the 30 days after signing up for their service.
Good for you. They also refunded the prepaid service? I've been with them 29 days so we'll see.
AlanB:
Quote from: conlifj@gmail.com on April 30, 2014, 02:25:29 pm
Well, good news. I just got a full refund from Anveo. I am not sure which worked but my last resort was to file a dispute with PayPal and I also submitted a request with a free ticket on Anveo website and I also sent an email to OBITalk.
I do belief it was the paypal dispute that did it.
NOTE: Be very careful signing up with this company because all the details are not outlined prior to signing up for the service.
1. Tech support request will cost you over time.
2. There is no way to cancel your service on their website
3. Their online Chat was never online for the three days I tried
4. You can leave a message on the online chat but do not expect a response
5. Contacting OBITALK will not help much in this matter
6. The contact phone number will not get you speaking with a representative from Anveo
7. I recommend if you sign up for their service use a credit card and not your bank account
8. You are required to contact OBITalk for your support and not the company you paid your money to.
9. Please read all the details within the 30 days after signing up for their service.
Item 8 only applies to the ObiTalk plans, not the general Anveo plans. I don't know if some other items apply to the general plans for not. I know not all vendors have Item 2. CallCentric is one that makes it easy to add/delete on a monthly basis, but I don't know about long term.
I personally like my ObiTalk plan, but pre-paying for a year, IS a catch.
AlanB:
Quote from: bdwill on April 30, 2014, 02:27:59 pm
I did find their TOS and apparently their refund processing fee is now $0.70?
Quote
36. ACCOUNT CLOSURE
Only accounts in a good standing can be closed. Accounts with negative balances must pay off the balance prior to closing the account. To close an account a customer have to contact Anveo Customer Support ( customer.support@anveo.com ) by sending an email from the email address used to open the account with 'CLOSE ACCOUNT REQUEST' in the subject line and the email message should include the account number. When a customer requests his/her account to be closed all customer's subscriptions to Anveo services (including Anveo phone numbers) will be canceled. Account balance over $0.7 will be refunded and the refund processing fee in the amount of $0.7 will be withheld for all refunds.
My error. I was in a hurry and accidentally posted the AnveoDirect TOS. You are correct.
JH2011:
Anveo's TOS is garbage (like their service).
If it doesn't work, file a dispute with Paypal.
That's the quickest way to get a FULL refund.
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