Will my ported GV number work the same way??!
wilberfan:
Quote from: SteveInWA on May 03, 2014, 12:12:23 am
With regard to your other post, in which you can't hear inbound calls, it could be an incomplete port, or more likely some other issue. If you want to troubleshoot, I'd suggest starting by taking the OBi out of the equation. Download Counterpath X-Lite softphone, and configure it with your Anveo credentials, and see if calls and their audio work on the softphone.
There are also many (unfortunately long) discussions here about a router feature known as SIP ALG (Application Layer Gateway) causing one-way audio. SIP ALG is useless on home routers, and it needs to be disabled if present. It wasn't an issue when you used GV, because Google Chat used XMPP, not SIP. You will need to log onto your home router and look for it. On my Linksys router, it's under Administration. Sorry, every router seems to bury it somewhere.
I'm running DD-WRT on a Buffalo router. A quick Googleing says that DD-WRT doesn't HAVE a SIP ALG setting...so that's probably not what's causing my issue...
Do I need to do any specific port-forwarding? I saw a thread somewhere in all of tonight's reading that said that port-forwarding is unnecessary and problematic.
I'll test the phone again in the morning...
[edit] Does it make any sense that when I call the Anveo number, I hear my conversation in the phone I'm calling FROM, and nothing in the phone I'm calling TO...? Does that suggest anything?
SteveInWA:
Quote from: wilberfan on May 03, 2014, 12:34:41 am
Quote from: SteveInWA on May 03, 2014, 12:12:23 am
With regard to your other post, in which you can't hear inbound calls, it could be an incomplete port, or more likely some other issue. If you want to troubleshoot, I'd suggest starting by taking the OBi out of the equation. Download Counterpath X-Lite softphone, and configure it with your Anveo credentials, and see if calls and their audio work on the softphone.
There are also many (unfortunately long) discussions here about a router feature known as SIP ALG (Application Layer Gateway) causing one-way audio. SIP ALG is useless on home routers, and it needs to be disabled if present. It wasn't an issue when you used GV, because Google Chat used XMPP, not SIP. You will need to log onto your home router and look for it. On my Linksys router, it's under Administration. Sorry, every router seems to bury it somewhere.
I'm running DD-WRT on a Buffalo router. A quick Googleing says that DD-WRT doesn't HAVE a SIP ALG setting...so that's probably not what's causing my issue...
Do I need to do any specific port-forwarding? I saw a thread somewhere in all of tonight's reading that said that port-forwarding is unnecessary and problematic.
I'll test the phone again in the morning...
[edit] Does it make any sense that when I call the Anveo number, I hear my conversation in the phone I'm calling FROM, and nothing in the phone I'm calling TO...? Does that suggest anything?
Some people get into port-forwarding and DMZs, but I have never had to do that, in 15 years of fiddling with VoIP, and on many different routers and ATAs. I suggest trying the softphone client next, as it will quickly eliminate any OBi configuration errors. I have no idea why you have the one-way audio at this point, to be honest, but there are so many things that can be misconfigured on an OBi, that it's quick and easy to try a softphone instead. It will also get your telephone hardware out of the equation.
Finally, it might just magically start working on Monday or whenever the port is truly complete. ::)
SteveInWA:
Also, just a shot in the dark, but if the softphone works, and the OBi doesn't, aside from the forehead-slapping obvious (the telephone is on mute or is broken), you may want to try deleting your device from the Obitalk portal, then performing a paper-clip hardware factory reset, and setting it up again with Anveo, to eliminate any residual bogus configuration info from GV.
I'm not an Anveo customer (I use Callcentric and Localphone), but I am sure some Anveo users will pile onto this thread to offer Anveo-specific advice or "hey, that happened to me, too" comments.
AlanB:
Quote from: wilberfan on May 02, 2014, 06:44:10 pm
Because I had the Google Voice app on my Android phone AND Google Voice was my OBiTalk provider, when someone called my GV number, both my cellphone AND home phone rang.
Now that I've made the switch to Anveo, WILL I STILL BE ABLE TO HAVE BOTH PHONES RING WHEN MY PORTED GV NUMBER IS CALLED?
(In other words, when someone calls my Google Voice number (ported to Anveo) will I still be able to answer that call on either my home or cell phone) :o ???
If so, what/how do I set that up..?
Yes (although I haven't personally tested it). Anveo has a powerful Call Flow Builder. One of the options is called "Transfer" and the documentation says it can transfer up to four calls simultaneously (including your Obi).
If you haven't played around with the call flow yet, be aware that your plan may limit you to a certain number of items. The ObiTalk plans limit to 10 call flow items. If you go over 10 there is a small charge, plus if it's labeled PRO there is a small charge. The "Transfer" item is NOT Pro, so should be included in your plan.
You can make multiple call flows, but only one is active. This makes it easy to switch between call flows, or test them without messing up your working original. You set the Active call flow under Phone Numbers...Call Options.
AlanB:
Quote from: SteveInWA on May 03, 2014, 12:56:27 am
I'm not an Anveo customer (I use Callcentric and Localphone), but I am sure some Anveo users will pile onto this thread to offer Anveo-specific advice or "hey, that happened to me, too" comments.
What's unfortunately equally likely to happen is one of the anti-Anveo trolls with no help to offer will latch on just to get another jab at Anveo to make themselves fill better.
Wilberfan, I left some info about the one-way audio in your other post, hopefully it helps.
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