Vestalink - went over the limit on the unlimitted plan?
Codesmith:
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Due to higher that normal call volumes your Vestalink account has been downgraded from an unlimited plan to a 2000 minute a month plan.
I'm disabled and so are 4 of my closest friends so I always lot of daytime calling. So 95% of my call volume is to a handful of people who also don't work. It doesn't get more non-comercial than that.
Life's been crazy lately, two friends with family in the ICU, one made it one didn't. So my call volume definitely spiked recently and I got flagged as a business user, downgraded to 2000 min/month and by the time I noticed the email I have less than 1000 min to last me until the 27th.
In the 47 days I've been I customer I've used 7170 min, 3724 of which to/from other Vistalink numbers.
6 numbers are over 95% of my activity.
I've been called by 28 different numbers (lot of telemarketers due to number port)
I've called 30 (I call unfamiliar numbers then block them)
Since its Saturday I won't hear back form them until Monday at the earliest, so I don't know whether to worry or not.
Has anyone else had any similar problems, and if so how did vesta link handle it?
7Priest7:
Vestalink has had a LOT of issues.
Unlimited now days almost never means unlimited.
It only means unlimited as long as you use less than a invisible threshold.
If they are unwilling to change your account back, I would dispute the charges as the fraud they clearly are.
Filing a FCC/BBB complaint would also be wise, they won't change unless people force them to.
Codesmith:
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We flag accounts that indicate a daily average of over 3 hours a day. All accounts have a soft limit of 5000 minutes a month. We average every day of use so that users can use more minutes during the holidays and not get flagged. If you were truly using the service for non-commercial usage if you would have talked with us we would have reversed the limit imposed on your account. We always refund customers in full if they are unhappy with the service, there is never a reason to file a complaint with paypal/credit card companies because we will always favor our customers and issue a refund if they are unsatisfied.
That's a statement of theirs on a different forum responding to a different customer a couple weeks ago. So it should be all good, but since their support is M-F I won't know for a couple days.
ceg3:
Not sure why the user singled out Vestalink as having issues, as every provider discussed in the forum has had plenty of issues. I think you will find they will work with you to make it right. They are definitely monitoring accounts that give them the impression it's a business account. I think one activity that can get you flagged is a lot of brief calls, as a business might make and receive. Good luck!
giqcass:
I don't think Vestalink has been singled out in this thread yet. The initial question was about Vestalink specifically.
Quote from: intelafone on February 26, 2014, 11:41:49 am
Hello,
The Fair Use Policy, as has been mentioned, is to protect against business usage of accounts that are optimized for residential usage. Unfortunately we have to flag some accounts that are exhibiting commercial usage of the service so that we do not have to raise the subscription rates of our entire customer base. We don't want once customers overpaying to cover the extreme usage of another.
The Fair Use Policy doesn't have any specific constraints because that would defeat the purpose of an Unlimited plan. What generally gets accounts flagged for business usage is a high daily average of about six hours a day and with relatively short average time on calls. If this remains consistent over a period of time(week days, usually) then it is apparent that the account is being used for commercial purposes.
It's never fun to impose restrictions on accounts and it won't be made a habit. The purpose of the Fair Use Polciy isn't to mislead our customers but instead to protect the majority of our customers from rising rates to cover someone else's costs.
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