Help with callcentric
Taoman:
Quote from: homers54321 on May 04, 2014, 01:45:35 pm
Quote from: N7AS on May 03, 2014, 06:18:45 pm
Did you get a Free NY DID from Callcentric? Or, are you trying to call the 1777xxxxxxx Callcentric number? The 1777xxxxxxx number is your account number and not a phone number. To actually have an inbound number, you must order a Free NY DID. They will ask you if you will be using the service inside or outside the US. If you answer inside the US, they will add a $1.50 e999 fee per month, otherwise its Free. You then can add the NY DID as a forwarding number to Google Voice.
Yes i got a free NY number from CC. I am trying to call the free NY number but my landline does not ring. However, calls show up in the call history.
You call it your "landline" phone. What kind of phone is it? And I assume it's directly connected to the phone port on your Obi? Any chance you could plug in a different phone to see if it makes any difference? And you are positive the phone isn't connected to the "line" port on your Obi110?
giqcass:
Some basic things to check.
In Callcentric click
Preferences >>> DID forwarding
Make sure the phone number is forwarding to the default extension or all extensions.
In Callcentric click
Call Treatments
Make sure there is no call treatment that will block the call.
Log on the Physical Obi device using it's IP address. Check the call history by clicking Staus >> Call History. See if the Obi is receiving the call.
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