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Author Topic: Obi going faulty or some other error with vestalink  (Read 7629 times)
Posts: 9

« on: May 03, 2014, 07:33:58 pm »

Been using the obi for at least 2 yrs with GV. Later setup expert option to use a PBX. Now however i am trying to use it with vestalink and i allow it to do the auto setup. However after i do, it does not work. Even though the device becomes unmanaged by obitalk it still seems to have some of the expert settings left over.

I tried restoring the device in both expert and obitalk but cannot get it to work. I even manually put in the settings for vestalink with no go.

I am not sure why resetting the device to factory does not clear the settings. It seems to only remove part of them.
Hero Member & Beta Tester
Posts: 1429

« Reply #1 on: May 03, 2014, 10:47:19 pm »

You are not doing the reset correctly. Follow these instructions closely.  After step 5 try doing the Vestalink auto setup again. Do not re add it to the Obitalk portal.

How do I perform a factory reset?
The first step in performing a full reset of the OBi is to remove the device from your OBiTALK web portal account. The second step is to depress the physical reset pin (button), found on the bottom of the OBi, to reset the settings on the actual device. After the OBi is fully removed from OBiTALK and reset with the physical pin, you may re-add the device to your OBiTALK account. You will also have to re-configure any service-specific credentials (username and password) to be used with the OBi device. Follow these steps to remove and reset your OBi:

Step 1: Remove the OBi From the OBiTALK Web Portal
1. Sign in to www.obitalk.com and select the device you are going to reset from the OBi Dashboard.
2. Select the "Delete Device" button located on the right side of the screen. You will be prompted to confirm. Click "OK".
3. After a few seconds, you will see a message stating, "The device was deleted successfully." Proceed to Step 2.

Step 2: Reset the OBi Device Using the Physical Pin (Button)
1. With a paper clip (or similar) depress the reset pin located at the bottom of the OBi.
2. While keeping the reset pin depressed, plug-in the power cord.
First, the Power LED will turn red, then become sold green.
Keep depressing the reset pin while this is occurring.
3. After 10 seconds, the Power LED will start to flash green (slowly).
You may now release the reset pin.
4. Within 5 seconds, the Power LED will start to flash green rapidly for about 3 seconds.
5. Next the Power LED will change to red briefly indicating the OBi is now rebooting.

The factory reset is now complete. You may now proceed to re-add the device to your OBiTALK account.
Important Note: You will need to re-configure any service-specific credentials (username and password) to be used with the OBi device.
« Last Edit: May 03, 2014, 10:52:53 pm by giqcass » Logged

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