Quote from: kikikikopa on May 11, 2014, 10:20:11 AM
I started with PP earlier this week and already logged about 4 hours total with tech support. A lot of calls do not get through and PP identified it as being an OBI problem with the SIP handshake. I don't really know much about that but I do know that PP will not work if ALL of my incoming calls can't get through. Has anybody else experienced similar problems? The problem is intermittent and I am forwarding the number from GV. The PP tech said he doesn't think it's a PP problem and identified my Obi100 as the likely culprit. That may be the case but I've had no problems at all with calls coming through for the nine months that I had that service.
I, too, switched to PP, and have my GV phone number forwarded, ( instead of ported ) to my new PP number. After doing so, I did not receive phone calls, when they dialed either phone number, it went directly to GV voicemail, in my case. My problem was not intermittent, though.
PP tech had me set up the following, and, it fixed my problem of not receiving calls, I now receive them, whether the person dials either GV or PP phone number.
In the "Call Forwarding " menu of phone power, my settings are:
When someone calls (xxx)xxx-xxxx: ( your new PP phone number )
(selected)Ring (xxx)xxx-xxxx ( also your new PP phone number )
(not selected)Forward All Calls To
(not selected)Use The Rules Below
?
You have no rules at this time.
These are my settings in the Call Forwarding menu of my PP account. I would have thought my GV phone number should be in the " When someone calls " field, but, it's not.
Maybe someone else who uses PP with GV phone number forwarded could share what they have in here, too.